info@superstaff.com

info@superstaff.com

Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

ChatGPT for Customer Service: Is It a Friend or a Foe?

Since its launch in November 2022, ChatGPT has been ...

By Hannah Krisha Tongco|2024-11-29T12:11:42+08:00March 13th, 2023|Customer Service Outsourcing, Artificial Intelligence and Machine Learning|Comments Off

AI vs. Customer Service Agents: Are Humans Replaceable?

When people hear "artificial intelligence," many still picture the ...

By Hannah Krisha Tongco|2024-02-23T09:40:37+08:00December 29th, 2022|Customer Service Outsourcing|Comments Off

From Accounting to Data Science, Here Are 8 Most In-Demand Job Categories You Can Outsource to the Philippines

The U.S. labor market remains as strong as ever ...

By Hannah Krisha Tongco|2024-03-20T09:58:13+08:00October 27th, 2022|Back Office Outsourcing, Call Center Outsourcing, Customer Service Outsourcing, Data Science Outsourcing, Healthcare Outsourcing, Legal Process Outsourcing, Multilingual Customer Support, Outsourcing E-commerce, Outsourcing Strategies, Recruitment Process Outsourcing, Software Development Outsourcing|Comments Off

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