When an essential employee leaves a company for whatever reason, recruiters and HR outsourcing staff have to abandon whatever they are working on to go through the process of looking for candidates to fill the vacancy. While finding and hiring top talent is a priority, many seem to lose focus on another crucial part of the process: employee retention.
In recent years, especially in light of talent shortages, the recruitment industry has become a more candidate-driven market. In years past, recruiters and staffing agencies held more control during the job application process. Today, candidates have far more power during the hiring process than ever before. Â
These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic.Â
Philippines
9F 6780 Building, Ayala Ave.
Makati, Metro Manila
Colombia
Street 7D #43A-40.
Offices: 7-11, Medellin
Colombia
Street 7D #43A-40.
Offices: 7-11, Medellin
