Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Employer of Record Explained: When It Makes Sense and When It Doesn’t
For many U.S. companies exploring global hiring, the employer of record model often appears early in the conversation. An employer of record allows a business to hire overseas talent without setting up a local ...
Top Staff Augmentation Companies and How They Help Fill Talent Gaps
Hiring the right people has become more challenging as skill gaps widen and workloads increase. Many organizations are turning to staff augmentation to meet project demands and access specialized expertise. This model allows companies ...
10 Advantages of Hiring Offshore AI Developers
Businesses are under pressure to innovate while managing budgets carefully. Skilled professionals are needed to handle advanced projects, but local hiring can be costly and limited in supply. Many companies have turned to offshore ...

19January 2026

Rethinking Loyalty: Modern Customer Service Retention Strategies Through Offshore Teams

Hannah Krisha Tongco2026-01-21T14:52:14+08:00Customer Experience, Offshoring|

Customer loyalty looks different today. Buyers switch faster. Expectations rise quietly. Tolerance for friction keeps shrinking. For SMEs and ...

13January 2026

What Is Great Customer Service and How Do Top Brands Deliver It Consistently Through Offshoring?

Lorenzo Ruiz Castro2026-01-13T17:28:14+08:00Customer Experience, Offshoring|

Customer expectations have changed, but many service operations have not kept pace. Today’s buyers want fast answers, clear communication, ...

13January 2026

Discover the Best Customer Service Outsourcing Companies in the Philippines

Lorenzo Ruiz Castro2026-01-19T13:57:10+08:00Customer Experience|

Customer service plays a direct role in how customers see a brand. As companies grow, handling support in-house often ...