Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

How Recruitment Process Outsourcing in the Philippines Solves the U.S. Labor Crunch
The U.S. labor crunch is no longer a passing headline but a reality that executives across industries feel every day. From healthcare facilities struggling to staff critical roles to logistics firms competing for warehouse ...
Offshoring for Small Businesses: How to Compete Like Big Brands
Small businesses often feel like they’re fighting an uphill battle. Competing against corporations with endless budgets, advanced technology, and massive teams can make growth seem out of reach. But the truth is, there’s a ...
Unlocking a Stronger US-Colombia Partnership Through Nearshoring
Business partnerships between the United States and Colombia are entering a new stage of growth. Many US companies are no longer looking only at distant offshore options. Instead, they are exploring opportunities closer to ...

9October 2025

No Tricks, Just Treats: How Filipino Agents Turn Customer Service Horror Stories Into Triumphant Tales

Hannah Krisha Tongco2025-10-09T11:34:57+08:00Customer Experience, Human Interest, Offshoring|

Every brand has its share of customer service horror stories—the kind that send shivers down the spine of even ...

6October 2025

The Hidden Heroes of Customer Service Week: Outsourced Teams Driving Customer Loyalty

Lorenzo Ruiz Castro2025-10-08T11:11:14+08:00Customer Experience|

Customer Service Week 2025 is an opportunity to pause and appreciate the individuals who bear the weight of customer ...

2October 2025

Beyond Language: The Soft Skills Colombian Bilingual Customer Support Teams Bring to the Table

SuperStaff Editorial Board2025-10-03T19:50:13+08:00Customer Experience, Nearshoring|

When many businesses think of bilingual customer support, they stop at one assumption: fluency in two languages is enough. ...