Customer Experience Archives

Colombian BPO Pricing Models: What Businesses Need to Know
Colombia has become one of the fastest-growing destinations for outsourced customer service, back-office operations, tech support, and multilingual CX. Nearshore alignment, bilingual talent, and cultural familiarity with U.S. consumers make the country an appealing ...
The Nearshore Advantage: How Colombia Is Becoming the Emotional Intelligence Capital of Outsourced Customer Service
In a time when brands compete through warmth and human connection, many organizations are rethinking how they approach outsourcing and customer service. Colombia has quietly but confidently become a preferred option for companies that ...
The New Frontline of Law Firms: Why Outsourcing Legal Intake to the Philippines Improves Client Trust and Case Quality
Every law firm knows the first impression can define the entire client relationship. The intake process is no longer just administrative work—it’s the emotional and operational gateway to trust. When law firms outsource legal ...

25November 2025

The Human Touch in Two Languages: Inside Colombia’s Spanish Call Center Workforce

SuperStaff Editorial Board2025-11-25T17:53:31+08:00Customer Experience, Nearshoring|

Colombia’s Spanish call center industry is quickly becoming one of the most dynamic in the world. Fueled by a ...

25November 2025

Top Workforce Skills Employers Value Today

Ann Gelli Tolentino2025-11-27T14:13:55+08:00Customer Experience|

Building a strong career is no longer just about having a degree or years of experience. Companies want people ...

23November 2025

Inside the Mindset of Filipino Agents: How Philippines Call Center Services Use Emotional Intelligence as a Business Advantage

Lorenzo Ruiz Castro2025-11-25T17:47:03+08:00Customer Experience, Offshoring|

Emotional intelligence is the quiet power behind the Philippines’ world-class call center industry. While technical proficiency ensures smooth transactions, ...

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Customer Experience

Colombian BPO Pricing Models: What Businesses Need to Know

The Nearshore Advantage: How Colombia Is Becoming the Emotional Intelligence Capital of Outsourced Customer Service

The New Frontline of Law Firms: Why Outsourcing Legal Intake to the Philippines Improves Client Trust and Case Quality

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