Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Employer of Record Explained: When It Makes Sense and When It Doesn’t
For many U.S. companies exploring global hiring, the employer of record model often appears early in the conversation. An employer of record allows a business to hire overseas talent without setting up a local ...
Top Staff Augmentation Companies and How They Help Fill Talent Gaps
Hiring the right people has become more challenging as skill gaps widen and workloads increase. Many organizations are turning to staff augmentation to meet project demands and access specialized expertise. This model allows companies ...
10 Advantages of Hiring Offshore AI Developers
Businesses are under pressure to innovate while managing budgets carefully. Skilled professionals are needed to handle advanced projects, but local hiring can be costly and limited in supply. Many companies have turned to offshore ...

12January 2026

From Colombia to the World: How a Nearshore Customer Support Agency Supports Multilingual Growth

SuperStaff Editorial Board2026-01-26T18:02:36+08:00Customer Experience, Nearshoring|

Global expansion creates pressure on customer support teams. New markets bring new languages, time zones, and service expectations. Many ...

7January 2026

Preparing for the New Social Landscape: Why Online Community Management Services Are Now a Core Part of CX Strategy

Hannah Krisha Tongco2026-01-26T17:03:39+08:00Customer Experience|

Brands are entering a customer environment where conversations no longer begin or end with traditional support channels. People ask ...

6January 2026

Beyond Typing Speed: The Human Skills for Chat Support That Colombian Talent Delivers Best

SuperStaff Editorial Board2026-01-07T11:05:16+08:00Customer Experience, Nearshoring|

U.S. businesses rely on chat channels to keep customers engaged, informed, and supported at moments when quick access matters. ...

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