Customer Experience Archives

SuperStaff’s Philippine Headquarters Renews ISO 27001:2022 Certification
A Continued Commitment to World-Class Cybersecurity Standards Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through ...
Why U.S. Businesses Prefer Call Answering Service in the Philippines: Availability, Accuracy, and Heart
Business leaders across the United States are rethinking how they manage customer calls as expectations for fast, friendly, and dependable communication continue to rise. Many organizations once believed they could maintain strong customer service ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses Published: July 15, 2025 Schedule a Free Call Colombia’s workforce is changing—and ...

23November 2025

Inside the Mindset of Filipino Agents: How Philippines Call Center Services Use Emotional Intelligence as a Business Advantage

Lorenzo Ruiz Castro2025-11-25T17:47:03+08:00Customer Experience, Offshoring|

Emotional intelligence is the quiet power behind the Philippines’ world-class call center industry. While technical proficiency ensures smooth transactions, ...

16November 2025