Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

SuperStaff’s Philippine Headquarters Renews ISO 27001:2022 Certification
A Continued Commitment to World-Class Cybersecurity Standards Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through ...
Why U.S. Businesses Prefer Call Answering Service in the Philippines: Availability, Accuracy, and Heart
Business leaders across the United States are rethinking how they manage customer calls as expectations for fast, friendly, and dependable communication continue to rise. Many organizations once believed they could maintain strong customer service ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses Published: July 15, 2025 Schedule a Free Call Colombia’s workforce is changing—and ...

17October 2025

As US Consumers Cut Back on Spending, Here’s How Outsourced CX Teams Can Help Businesses Maintain Customer Trust and Loyalty

SuperStaff Editorial Board2025-10-20T16:48:30+08:00Customer Experience|

As consumer cutbacks tighten their grip on the 2025 market, businesses across industries are feeling the pressure. Shoppers are ...

9October 2025

No Tricks, Just Treats: How Filipino Agents Turn Customer Service Horror Stories Into Triumphant Tales

Hannah Krisha Tongco2025-10-09T11:34:57+08:00Customer Experience, Human Interest, Offshoring|

Every brand has its share of customer service horror stories—the kind that send shivers down the spine of even ...

6October 2025

The Hidden Heroes of Customer Service Week: Outsourced Teams Driving Customer Loyalty

Lorenzo Ruiz Castro2025-10-08T11:11:14+08:00Customer Experience|

Customer Service Week 2025 is an opportunity to pause and appreciate the individuals who bear the weight of customer ...

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