info@superstaff.com

info@superstaff.com

Customer Experience

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Leveraging Outsourcing to Enhance Frontline Workforce Retention in Retail
Retail is facing a retention crisis, and frontline employees are bearing the brunt. From sales associates and cashiers to fulfillment staff, the pressure on frontline teams is mounting. With rising stress, limited career mobility, ...
Trump’s Tariffs and the Medical Supply Chain: Can Offshore Teams Keep Healthcare Flowing?
Tariffs may be a political tool, but they’re a logistical nightmare for healthcare providers. When the stakes involve life-saving equipment and critical supplies, even a minor disruption in the supply chain can lead to ...
Harnessing AI: Transforming Healthcare Processes for Enhanced Patient Care
Artificial intelligence is no longer a distant vision — it’s transforming healthcare today. Across hospitals, clinics, insurance providers, and telehealth platforms, we’re seeing AI technologies streamline how care is delivered and how patients are ...

7November 2024

The Importance of Proactive After-Sales Customer Support in Reducing Post-Cyber Monday Returns

SuperStaff Editorial Board2024-11-05T22:22:18+08:00Customer Experience, Outsourced Customer Service|

Cyber Monday, a unique shopping event following Black Friday, highlights the power of e-commerce and online shopping. This peak ...

28October 2024

The Role of Outsourcing in Handling Black Friday’s Massive Customer Support Demands

Jaymee Cichon2025-02-10T11:23:00+08:00Customer Experience, Outsourced Customer Service|

As the peak sales season nears, businesses face immense pressure to manage heightened customer demands. A notable example is ...

25September 2024

[Infographic] Secure Your CX Advantage: Roles of the Future That You Should Hire Today

SuperStaff Editorial Board2024-09-25T19:00:23+08:00Customer Experience, Outsourced Customer Service|

In today’s competitive market, having the best product or service just isn’t enough. What really makes you stand out? ...

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