21June 2024
Your Modern Guide to Back Office Outsourcing in the Customer-Centric Era
For decades, businesses have utilized back office outsourcing to streamline their operations. These roles used to be limited to ...
20June 2024
Invest in CX Strategy: Why Designing CX ROI Model Matters
Remember, the journey towards exceptional customer experiences begins with a well-designed CX ROI model. The logic behind customer experience ...
5June 2024
What’s New in the Travel Industry? Impact of Biden-Harris Automatic Airline Refunds on Customer Experience
On April 24, 2024, the U.S. Department of Tourism unveiled an exciting new regulation mandating automatic refunds for airline ...
