Insider Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

SuperStaff’s Philippine Headquarters Renews ISO 27001:2022 Certification
A Continued Commitment to World-Class Cybersecurity Standards Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through ...
Why U.S. Businesses Prefer Call Answering Service in the Philippines: Availability, Accuracy, and Heart
Business leaders across the United States are rethinking how they manage customer calls as expectations for fast, friendly, and dependable communication continue to rise. Many organizations once believed they could maintain strong customer service ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses Published: July 15, 2025 Schedule a Free Call Colombia’s workforce is changing—and ...

25October 2025

Click, Chat, Repeat: How Philippine E-Commerce Call Centers Keep Online Shoppers Coming Back

EJ Verginisa2025-10-22T14:26:33+08:00Insider Insights|

Online shopping has become a daily habit for millions. What used to be a weekend activity now happens with ...

22October 2025

Don’t Let the Bot Steal the Spotlight: Elevating Filipino Agents in an AI-Enabled BPO

Matthew Jose Reyes2025-10-22T14:06:37+08:00Insider Insights|

Artificial intelligence has reshaped the outsourcing landscape, but amid the rise of automation, one truth remains: human connection can’t ...

20October 2025

Inside the US Government Shutdown: What It Means for Your Business

SuperStaff Editorial Board2025-10-20T17:59:37+08:00Insider Insights|

When a US government shutdown hits, the headlines often focus on furloughed federal workers and political standoffs in Washington. ...

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