Insider Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

SuperStaff’s Philippine Headquarters Renews ISO 27001:2022 Certification
A Continued Commitment to World-Class Cybersecurity Standards Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through ...
Why U.S. Businesses Prefer Call Answering Service in the Philippines: Availability, Accuracy, and Heart
Business leaders across the United States are rethinking how they manage customer calls as expectations for fast, friendly, and dependable communication continue to rise. Many organizations once believed they could maintain strong customer service ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses Published: July 15, 2025 Schedule a Free Call Colombia’s workforce is changing—and ...

19October 2025

The B2B Customer Journey Is Evolving — and Colombia Is Writing the Next Chapter

SuperStaff Editorial Board2025-10-20T16:51:35+08:00Insider Insights|

The B2B customer journey no longer follows a predictable, step-by-step path. Buyers are navigating dynamic, digital-first landscapes where every ...

17September 2025

From Wage Advantage to Value Advantage: What the Average Salary in the Philippines Really Means for Outsourcing

Jaymee Cichon2025-09-17T15:16:23+08:00Insider Insights|

For years, the average wage in the Philippines has been one of the most discussed factors driving the outsourcing ...

17August 2025

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Lorenzo Ruiz Castro2025-08-15T18:03:54+08:00Customer Experience, Insider Insights, Outsourcing Strategies|

Not all customer service metrics are created equal—especially when your business goals are on the line. While there’s no ...

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