Insider Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

SuperStaff’s Philippine Headquarters Renews ISO 27001:2022 Certification
A Continued Commitment to World-Class Cybersecurity Standards Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through ...
Why U.S. Businesses Prefer Call Answering Service in the Philippines: Availability, Accuracy, and Heart
Business leaders across the United States are rethinking how they manage customer calls as expectations for fast, friendly, and dependable communication continue to rise. Many organizations once believed they could maintain strong customer service ...
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses
Inside Colombia’s 2025 Labor Reform and What It Means for US Businesses Published: July 15, 2025 Schedule a Free Call Colombia’s workforce is changing—and ...

26May 2025

Why Outsourced Live Chat Agents Are the Secret Weapon of E-Commerce Giants

EJ Verginisa2025-07-29T14:00:02+08:00Insider Insights|

Why are the biggest names in online retail investing in live chat agents? Because in today’s competitive digital landscape, ...

25May 2025

Beyond Agents: The Rise of Specialized Support Roles in Modern BPOs

SuperStaff Editorial Board2025-07-25T15:49:14+08:00Insider Insights|

BPOs are no longer just about voice agents. The global outsourcing landscape has evolved dramatically, especially over the past ...

25May 2025

How Outsourced Tech Support Strengthens Customer Loyalty in the AI Era

SuperStaff Editorial Board2025-07-28T19:32:56+08:00Insider Insights|

In today’s hyperconnected world, customers don’t just want technical support—they expect it instantly, on any device, at any time. ...

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