info@superstaff.com

info@superstaff.com

Industry Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

25January 2022

Find Out the Top 7 Sectors Suffering Labor Shortage Due to ‘The Great Resignation’

Ana Catalina Paje2024-10-08T20:25:54+08:00Industry Insights|

Businesses are now facing a new problem called “The Great Resignation” where large droves of employees are quitting, resulting ...

20January 2022

From ‘The Great Resignation’ to Labor Shortage: Top 6 Factors That Will Spur Outsourcing Growth in 2022

SuperStaff Editorial Board2024-10-08T20:26:22+08:00Industry Insights|

Is the outsourcing industry growing? The answer is a straightforward “yes.” Outsourcing growth has been tremendous these past few ...

13January 2022

How Data Entry Helps Businesses Succeed: Top 10 Sectors That Should Outsource Data Entry Services in 2022

SuperStaff Writer2024-10-08T20:27:30+08:00Back Office Outsourcing, Industry Insights|

Data plays a crucial role in staying competitive and innovative in today's complex business environment. By maintaining and managing ...