Industry Knowledge

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Hotel Answering Services That Turn Every Call Into a Five-Star Guest Experience
Every guest interaction counts in the hospitality industry. A single missed call could mean a lost booking or an unsatisfied guest. That’s where a hotel answering service comes in. It ensures that every call ...
From First Call to Final Checkout: How an Order Taking Call Center in the Philippines Drives Conversions
Picture this: A hungry customer calls a restaurant, eager to place a quick dinner order. Instead of a smooth, efficient process, they’re placed on hold, their details are taken down incorrectly, and frustration grows. ...
Beyond the Call Center: How Prioritizing the Mental Health of Colombia’s ‘Talento Humano’ Drives Elite Customer Service
Every business leader knows that customer service excellence depends on people who bring empathy, patience, and professionalism to every interaction. What often gets overlooked is how much employee well-being in BPO environments determines whether ...

24September 2025

Offshore and Nearshore Remote AI Jobs: The Future of Tech Work in a Borderless World

Hannah Krisha Tongco2025-09-24T18:02:19+08:00Ahead of the Curve Trends, Industry Knowledge|

The rise of artificial intelligence is transforming more than just the technology powering businesses; it’s redefining the very nature ...

24September 2025

The Real Difference Between Digitalization vs Digitization—and How Colombia Delivers Value in Both

SuperStaff Editorial Board2025-09-24T14:17:02+08:00Industry Knowledge, Nearshoring|

Many companies confuse digitalization vs digitization, often treating the two as interchangeable. But in reality, the difference between them ...

23September 2025

Why U.S. Companies Should Nearshore to Colombia in the Era of Latam-GPT and Latin American AI Sovereignty

Jaymee Cichon2025-09-23T13:43:40+08:00Industry Knowledge|

Artificial intelligence is not just a technology story anymore. It is becoming a regional and geopolitical one. With the ...

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