Industry Knowledge

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Bilingual Talent on Demand: Why U.S. Retail, Healthcare, and Tech Firms Prefer Colombia for Call Center Nearshore Support
For U.S. companies struggling to keep up with rising customer expectations, labor shortages, and increasing service demands, one strategic move continues to gain momentum: partnering with Colombia for call center nearshore support. What began ...
Whiteout Weekend 2025: Inside SuperStaff’s Unforgettable Year-End Party
On December 6, 2025, The Heritage Hotel Manila lit up in pure white as the entire SuperFam gathered for one of the most anticipated celebrations of the year — SuperStaff’s Year-End Party: Whiteout Weekend. ...
Claims Outsourcing to the Philippines: The Secret to Improving Patient and Client Satisfaction
Healthcare organizations across the United States are entering one of the most challenging cycles in recent years. Rising patient expectations. Stricter compliance requirements. Slower reimbursement timelines. Staff shortages. All these factors create a high-pressure ...

10November 2025

Bridging the Accounting Talent Shortage Through Offshore Teams in the Philippines

Ann Gelli Tolentino2025-11-10T17:01:05+08:00Industry Knowledge, Offshoring|

The global accounting talent shortage has become one of the most pressing challenges for businesses today. In the U.S. ...

10November 2025

Building a Hybrid Care Team: Integrating Philippine Virtual Receptionist Medical Services into U.S. Workflows

EJ Verginisa2025-11-10T14:03:15+08:00Industry Knowledge, Offshoring|

In today’s hybrid healthcare model, speed, empathy, and efficiency define patient satisfaction. The modern patient expects accessible care and ...

9November 2025

From Chaos to Care: Managing the Healthcare Black Friday Sale Surge with Outsourced Support

SuperStaff Editorial Board2025-11-10T14:01:11+08:00Industry Knowledge|

The “healthcare Black Friday sale” is a new trend that many medical institutions are considering adopting. What once belonged ...

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