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BlogSuperStaff Writer2024-10-17T17:16:52+08:00

Exploring the Benefits of Outsourcing Insurance Claims Processing

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

7 Ways Outcome of the US Election 2024 Could Impact Your Business

By Athena Yenko|September 16th, 2024|

The C-Suite’s Guide to Maximizing ROI: Self-Service vs. Real-Time Customer Support

By SuperStaff Editorial Board|September 14th, 2024|

[Infographic] A Constructive Approach to Global BPO Hubs: Which Market Offers the Best Call Center Partnerships?

By SuperStaff Editorial Board|September 10th, 2024|

Customer Experience

Preparing for the Holiday Season: Outsourcing Customer Experience Solutions

By EJ Verginisa|2024-09-04T21:05:04+08:00September 3rd, 2024|

White House Ends Customer Service ‘Doom Loops:’ What Does It Mean for the Subscription-based Industry?

By Ana Catalina Paje|2024-08-30T23:26:58+08:00August 30th, 2024|

A Closer Look Into the White House’s Crackdown on Customer Service ‘Doom Loops:’ Reclaiming Empathy for the CX Industry

By Hannah Krisha Tongco|2024-09-24T16:50:33+08:00August 28th, 2024|

Customer Satisfaction in Reverse Logistics: Creating a Seamless Return Experience With BPO Customer Support

By Jaymee Cichon|2024-08-05T18:03:57+08:00August 2nd, 2024|

Ahead of the Curve Trends

How a Major Player in the Dental Supply Industry Finds Success By Outsourcing in the Philippines: A Benchmark for BPO Partnership

By Ana Catalina Paje|2024-11-05T22:25:56+08:00November 1st, 2024|

Our ‘Yes Po’ Culture: A Deeper Look Into Filipino Politeness and Its Role in the International Business Landscape

By Hannah Krisha Tongco|2024-10-28T21:28:35+08:00October 30th, 2024|

The C-Suite Playbook on Hybrid Outsourcing: The Ultimate Guide to Implementing Your Onshore, Offshore, Nearshore Teams

By SuperStaff Editorial Board|2024-10-25T22:27:31+08:00October 25th, 2024|

10 Actionable Indicators for Sustained Business Growth

By SuperStaff Editorial Board|2024-10-10T14:38:55+08:00October 2nd, 2024|

Outsourcing Strategies

The Ultimate Guide to Different Customer Service Models: Choose the Winning Structure for Your Business

By SuperStaff Editorial Board|2024-10-17T16:15:12+08:00October 17th, 2024|

Knowledge Process Outsourcing Meaning in Leveraging Data Analytics & Business Intelligence

By SuperStaff Editorial Board|2024-10-15T19:26:11+08:00October 15th, 2024|

The Ultimate Walkthrough of End-to-End RPO: From Sourcing to Onboarding

By SuperStaff Editorial Board|2024-10-10T21:23:21+08:00October 12th, 2024|

How Up To 60% Savings Are Achieved By Outsourcing to the Philippines

By SuperStaff Editorial Board|2024-10-10T18:48:39+08:00October 10th, 2024|

Industry Insights

Local Talent, Global Expertise for Risk Financing Consultancy Firms: Outsourcing Finance and Accounting BPO Services

By Jaymee Cichon|2024-10-08T22:03:20+08:00September 2nd, 2024|

Enhancing Pediatric DME & Pharmaceutical Services: The Impact of After-Hours Customer Support in Spanish

By Jaymee Cichon|2024-08-27T14:02:16+08:00August 22nd, 2024|

Scalable Workforce Solutions for TaaS Firms: How Recruitment Process Outsourcing Answers Your Need for Consistent Talent Pool

By SuperStaff Editorial Board|2024-09-24T17:15:15+08:00August 20th, 2024|

The State of IP and Trademark Protection for IP Consultancy Firms: Roles of Back Office Outsourcing in Your Service Offerings

By SuperStaff Editorial Board|2024-10-08T22:04:14+08:00August 8th, 2024|

Offshoring

Unique Call Center Philippines Workplace Culture Proving That When It Comes to CX, PH Is Your Best Bet

By Athena Yenko|2024-07-12T02:09:21+08:00February 13th, 2024|

Philippines vs. US Call Center Services: Which Customer Service Outsourcing Solution Is Right for Your Business?

By SuperStaff Editorial Board|2024-07-10T23:18:01+08:00January 25th, 2024|

Harness the Philippines’ Potential: The Unofficial Best Country for Outsourcing Virtual Assistants in 2024

By SuperStaff Editorial Board|2024-07-10T23:33:19+08:00January 9th, 2024|

Nearshore vs. Offshore Call Centers: What Are the Differences?

By Jaymee Cichon|2024-07-13T02:03:14+08:00October 4th, 2023|

Nearshoring

Launch Faster Even On A Budget: Why More Fintech Startups Choose Fintech Development Outsourcing to Colombia

By SuperStaff Editorial Board|2024-10-09T07:50:18+08:00April 4th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2024-09-18T14:30:28+08:00March 18th, 2024|

With the Unprecedented Demand for Robotic Process Automation + AI, Recruit RPA Developers from Latin America! Here’s Why

By SuperStaff Editorial Board|2024-07-18T14:23:37+08:00March 13th, 2024|

AI in Latin America: The Roles of Colombia Call Centers in Artificial Intelligence App Development

By SuperStaff Editorial Board|2024-07-12T02:06:10+08:00February 22nd, 2024|

Artificial Intelligence and Machine Learning

AI in Latin America: The Roles of Colombia Call Centers in Artificial Intelligence App Development

By SuperStaff Editorial Board|2024-07-12T02:06:10+08:00February 22nd, 2024|

Unraveling the Critical Role of a Data Scientist in Your 2024 AI Development Projects

By SuperStaff Editorial Board|2024-04-23T10:34:17+08:00January 10th, 2024|

Building Your Artificial Intelligence Projects in 2024? Know What AI Support Team You Need

By SuperStaff Editorial Board|2024-07-13T01:35:42+08:00December 22nd, 2023|

What Is Data Labeling and Annotation: The Backbone of Business Analytics and AI Training

By Jaymee Cichon|2024-07-13T01:37:16+08:00December 7th, 2023|

Human Interest

8 April Fools’ Pranks That Went Horribly Wrong for Major Brands

By SuperStaff Editorial Board|2024-07-18T14:42:10+08:00March 31st, 2024|

Stop! This Could Happen to You! 14 Red Flags Every Job Seeker Should Know

By Hannah Krisha Tongco|2024-10-01T10:37:24+08:00March 24th, 2024|

Working With Filipinos? Understand Your Workforce Better With These 32 Filipinisms Unique to Call Centers in the Philippines

By Hannah Krisha Tongco|2024-07-18T14:52:43+08:00March 11th, 2024|

Ignore This! 10 Call Center Jobs Myths and Misconceptions That Should Be Put To Rest Once and For All

By Hannah Krisha Tongco|2024-03-04T20:06:22+08:00March 4th, 2024|