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info@superstaff.com

BlogSuperStaff Writer2024-10-17T17:16:52+08:00

Rethinking B2B Partnerships: How Co-Innovations With BPOs Drive Competitive Advantage

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

10 Actionable Indicators for Sustained Business Growth

By SuperStaff Editorial Board|October 2nd, 2024|

7 Ways Outcome of the US Election 2024 Could Impact Your Business

By Athena Yenko|September 16th, 2024|

The C-Suite’s Guide to Maximizing ROI: Self-Service vs. Real-Time Customer Support

By SuperStaff Editorial Board|September 14th, 2024|

Customer Experience

The Importance of Proactive After-Sales Customer Support in Reducing Post-Cyber Monday Returns

By SuperStaff Editorial Board|2024-11-05T22:22:18+08:00November 7th, 2024|

The Role of Outsourcing in Handling Black Friday’s Massive Customer Support Demands

By Jaymee Cichon|2024-10-25T17:17:58+08:00October 28th, 2024|

[Infographic] Secure Your CX Advantage: Roles of the Future That You Should Hire Today

By SuperStaff Editorial Board|2024-09-25T19:00:23+08:00September 25th, 2024|

Preparing for the Holiday Season: Outsourcing Customer Experience Solutions

By EJ Verginisa|2024-09-04T21:05:04+08:00September 3rd, 2024|

Ahead of the Curve Trends

From Startups to Enterprises: Case Studies on Customizable Outsourcing Solutions That Adapt to Business Size and Stage

By Athena Yenko|2024-11-08T20:51:35+08:00November 5th, 2024|

How a Major Player in the Dental Supply Industry Finds Success By Outsourcing in the Philippines: A Benchmark for BPO Partnership

By Ana Catalina Paje|2024-11-05T22:25:56+08:00November 1st, 2024|

Our ‘Yes Po’ Culture: A Deeper Look Into Filipino Politeness and Its Role in the International Business Landscape

By Hannah Krisha Tongco|2024-10-28T21:28:35+08:00October 30th, 2024|

The C-Suite Playbook on Hybrid Outsourcing: The Ultimate Guide to Implementing Your Onshore, Offshore, Nearshore Teams

By SuperStaff Editorial Board|2024-10-25T22:27:31+08:00October 25th, 2024|

Outsourcing Strategies

Real-Life Cases of Costly Legal Traps When Choosing the Wrong BPO Provider

By SuperStaff Editorial Board|2024-11-05T18:18:46+08:00November 6th, 2024|

A Guide to Integrating a Back Office Offshore Team With Your In-House Team: The Ideal Blended Team Structure

By Lorenzo Ruiz Castro|2024-11-05T17:46:48+08:00November 4th, 2024|

Answers to 40 Common Objections You Have About Philippines Outsourcing

By SuperStaff Editorial Board|2024-10-28T22:00:13+08:00October 23rd, 2024|

Healthcare Outsourcing in the Philippines: Hotline Support, Patient Authorization Coordination (PAC) Patient Care Coordination (PCC), Medical Coding & Billing

By SuperStaff Editorial Board|2024-10-18T23:13:45+08:00October 19th, 2024|

Industry Insights

Making the Right Decision: Your Guide to Securing the Perfect BPO Partner

By SuperStaff Editorial Board|2024-11-20T19:47:27+08:00November 20th, 2024|

Strategies for Direct-to-Enthusiast Retailers in the Automotive Aftermarket

By Matthew Jose Reyes|2024-11-25T10:44:44+08:00September 20th, 2024|

Providing Real World Data (RWD) in Healthcare: Role of BPO in Healthcare Data Analytics and Reporting

By Lorenzo Ruiz Castro|2024-11-25T10:56:25+08:00September 12th, 2024|

Enhance Efficiency for Real-Time Supply Chain Monitoring Firms: The Benefits of Outsourcing External Customer Service Team

By Lorenzo Ruiz Castro|2024-10-08T22:02:53+08:00September 4th, 2024|

Offshoring

Unique Call Center Philippines Workplace Culture Proving That When It Comes to CX, PH Is Your Best Bet

By Athena Yenko|2024-07-12T02:09:21+08:00February 13th, 2024|

Philippines vs. US Call Center Services: Which Customer Service Outsourcing Solution Is Right for Your Business?

By SuperStaff Editorial Board|2024-07-10T23:18:01+08:00January 25th, 2024|

Harness the Philippines’ Potential: The Unofficial Best Country for Outsourcing Virtual Assistants in 2024

By SuperStaff Editorial Board|2024-07-10T23:33:19+08:00January 9th, 2024|

Nearshore vs. Offshore Call Centers: What Are the Differences?

By Jaymee Cichon|2024-07-13T02:03:14+08:00October 4th, 2023|

Nearshoring

Launch Faster Even On A Budget: Why More Fintech Startups Choose Fintech Development Outsourcing to Colombia

By SuperStaff Editorial Board|2024-10-09T07:50:18+08:00April 4th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2024-09-18T14:30:28+08:00March 18th, 2024|

With the Unprecedented Demand for Robotic Process Automation + AI, Recruit RPA Developers from Latin America! Here’s Why

By SuperStaff Editorial Board|2024-07-18T14:23:37+08:00March 13th, 2024|

AI in Latin America: The Roles of Colombia Call Centers in Artificial Intelligence App Development

By SuperStaff Editorial Board|2024-07-12T02:06:10+08:00February 22nd, 2024|

Artificial Intelligence and Machine Learning

With the Unprecedented Demand for Robotic Process Automation + AI, Recruit RPA Developers from Latin America! Here’s Why

By SuperStaff Editorial Board|2024-07-18T14:23:37+08:00March 13th, 2024|

AI in Latin America: The Roles of Colombia Call Centers in Artificial Intelligence App Development

By SuperStaff Editorial Board|2024-07-12T02:06:10+08:00February 22nd, 2024|

Unraveling the Critical Role of a Data Scientist in Your 2024 AI Development Projects

By SuperStaff Editorial Board|2024-11-25T10:57:50+08:00January 10th, 2024|

Building Your Artificial Intelligence Projects in 2024? Know What AI Support Team You Need

By SuperStaff Editorial Board|2024-07-13T01:35:42+08:00December 22nd, 2023|

Human Interest

8 April Fools’ Pranks That Went Horribly Wrong for Major Brands

By SuperStaff Editorial Board|2024-07-18T14:42:10+08:00March 31st, 2024|

Stop! This Could Happen to You! 14 Red Flags Every Job Seeker Should Know

By Hannah Krisha Tongco|2024-10-01T10:37:24+08:00March 24th, 2024|

Working With Filipinos? Understand Your Workforce Better With These 32 Filipinisms Unique to Call Centers in the Philippines

By Hannah Krisha Tongco|2024-07-18T14:52:43+08:00March 11th, 2024|

Ignore This! 10 Call Center Jobs Myths and Misconceptions That Should Be Put To Rest Once and For All

By Hannah Krisha Tongco|2024-03-04T20:06:22+08:00March 4th, 2024|