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BlogSuperStaff Writer2025-01-07T15:25:36+08:00

Blog Archive

Transparency in Outsourcing: How a BPO Provides Complete Operational Visibility to Partners

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Preparing for the Holiday Season: Outsourcing Customer Experience Solutions

By EJ Verginisa|September 3rd, 2024|

A Closer Look Into the White House’s Crackdown on Customer Service ‘Doom Loops:’ Reclaiming Empathy for the CX Industry

By Hannah Krisha Tongco|August 28th, 2024|

Harnessing BPO Partnerships for Breakthrough Ideas: Practical Advice for CIOs

By SuperStaff Editorial Board|August 26th, 2024|

Customer Experience

Best Questions to Ask When Outsourcing Customer Service

By Jaymee Cichon|2024-11-25T12:28:32+08:00July 4th, 2024|

88 Poor Customer Experience Statistics That Every Small Online Retailer Should Know

By SuperStaff Editorial Board|2024-10-08T18:53:46+08:00June 30th, 2024|

What Does Google’s ‘Talk to a Live Representative’ Reveal About Today’s Customers?

By SuperStaff Editorial Board|2024-07-12T01:20:23+08:00June 23rd, 2024|

This Infographic on Modern Consumer Trends Shows How Preferences Are Shaping Customer Service Expectations

By SuperStaff Editorial Board|2024-07-18T14:43:44+08:00June 22nd, 2024|

Ahead of the Curve Trends

10 Actionable Indicators for Sustained Business Growth

By SuperStaff Editorial Board|2024-10-10T14:38:55+08:00October 2nd, 2024|

Understanding Economic Sanctions: How Do They Affect the Business Sector?

By Ana Catalina Paje|2024-10-08T17:11:52+08:00September 27th, 2024|

Biden’s ‘Time Is Money’ Upholds Patient-Centric Healthcare

By Ana Catalina Paje|2024-10-08T17:14:21+08:00September 18th, 2024|

7 Ways Outcome of the US Election 2024 Could Impact Your Business

By |2024-11-06T16:58:42+08:00September 16th, 2024|

Outsourcing Strategies

Knowledge Process Outsourcing Meaning in Leveraging Data Analytics & Business Intelligence

By SuperStaff Editorial Board|2024-10-15T19:26:11+08:00October 15th, 2024|

The Ultimate Walkthrough of End-to-End RPO: From Sourcing to Onboarding

By SuperStaff Editorial Board|2024-10-10T21:23:21+08:00October 12th, 2024|

How Up To 60% Savings Are Achieved By Outsourcing to the Philippines

By SuperStaff Editorial Board|2024-11-25T10:46:41+08:00October 10th, 2024|

Hiring an Offshore BPO in the Philippines: Your Guide to Legalities, Taxation & Compliance

By SuperStaff Editorial Board|2024-10-08T21:42:32+08:00October 8th, 2024|

Industry Insights

Making the Right Decision: Your Guide to Securing the Perfect BPO Partner

By SuperStaff Editorial Board|2025-01-14T09:44:53+08:00November 20th, 2024|

Strategies for Direct-to-Enthusiast Retailers in the Automotive Aftermarket

By Matthew Jose Reyes|2024-11-25T10:44:44+08:00September 20th, 2024|

Providing Real World Data (RWD) in Healthcare: Role of BPO in Healthcare Data Analytics and Reporting

By Lorenzo Ruiz Castro|2024-11-25T10:56:25+08:00September 12th, 2024|

Enhance Efficiency for Real-Time Supply Chain Monitoring Firms: The Benefits of Outsourcing External Customer Service Team

By Lorenzo Ruiz Castro|2024-10-08T22:02:53+08:00September 4th, 2024|

Offshoring

Domestic Offshoring, Onshoring, Reshoring, Offshoring, and Nearshoring: A Comparative Look at the Most Strategic Outsourcing Models in the Era of Multiple Market Disruptions

By SuperStaff Editorial Board|2024-07-13T03:14:46+08:00July 5th, 2023|

5 Ways Data Science Specialists Outsourcing Can Help You Navigate Economic Headwinds

By Jaymee Cichon|2024-07-13T03:22:13+08:00June 13th, 2023|

Why the Philippines Is a Top Destination for Multilingual Omnichannel Customer Support

By Jaymee Cichon|2024-07-13T03:27:44+08:00May 16th, 2023|

Where Do US Firms Go for Offshoring: Outsourcing Companies in the Philippines and Other Countries

By Ann Gelli Tolentino|2024-10-08T19:48:31+08:00April 17th, 2023|

Nearshoring

What Is Nearshoring and How Does It Shape Your 2024 Success Strategy?

By SuperStaff Editorial Board|2024-07-13T01:36:19+08:00December 21st, 2023|

What Is Data Labeling and Annotation: The Backbone of Business Analytics and AI Training

By Jaymee Cichon|2024-11-25T10:58:27+08:00December 7th, 2023|

Nearshoring Python Developers from Colombia for Strategic AI Excellence

By Jaymee Cichon|2024-07-11T00:08:46+08:00December 4th, 2023|

Unlock Your AI Potential By Nearshoring Prompt Engineering Projects

By SuperStaff Editorial Board|2023-11-24T20:56:34+08:00November 24th, 2023|

Artificial Intelligence and Machine Learning

Why and Hows of Hiring Machine Learning Engineer Teams from Colombia

By Jaymee Cichon|2023-12-20T15:19:03+08:00October 16th, 2023|

Generative AI Content Creation and Customer Experience: A Significant Link Between Two Seemingly Separate Concepts

By |2025-02-03T10:05:40+08:00September 29th, 2023|

Redefining Customer Experience With Human-Centered AI Touch Points

By SuperStaff Editorial Board|2024-07-13T02:04:32+08:00September 21st, 2023|

What Role Does Conversational AI Play With Customer Experience?

By SuperStaff Editorial Board|2024-09-18T12:20:21+08:00September 19th, 2023|

Human Interest

Watch Out! These 4 Ugly Dating Trends Have Crept Into the Workplace

By Superstaff Writer|2023-11-13T17:51:55+08:00February 14th, 2023|

A Guide To Being a Proud Ally: 6 Ways You Can Foster an LGBTQ Inclusive Workplace

By Ana Catalina Paje|2024-10-08T20:04:17+08:00October 18th, 2022|

Making the Workplace a Safe Space: 7 Ways To Build a Company Culture That Values Mental Health

By Hannah Krisha Tongco|2024-10-08T20:05:06+08:00October 11th, 2022|

Closing the Wage Gap: How Flexibility Can Help Achieve ‘Equal Pay for Equal Work’

By Ana Catalina Paje|2025-01-16T22:55:20+08:00September 15th, 2022|