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BlogSuperStaff Writer2025-01-07T15:25:36+08:00

Blog Archive

Transparency in Outsourcing: How a BPO Provides Complete Operational Visibility to Partners

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Enhancing Pediatric DME & Pharmaceutical Services: The Impact of After-Hours Customer Support in Spanish

By Jaymee Cichon|August 22nd, 2024|

Pointers for CHROs: Outsourcing Recruitment Functions to Enhance Employee Experience

By SuperStaff Editorial Board|August 14th, 2024|

Understanding the Role of External Data Scientists and Analysts in Driving Business Insights

By SuperStaff Editorial Board|August 12th, 2024|

Customer Experience

Your Modern Guide to Back Office Outsourcing in the Customer-Centric Era

By SuperStaff Editorial Board|2024-11-25T12:18:39+08:00June 21st, 2024|

Invest in CX Strategy: Why Designing CX ROI Model Matters

By SuperStaff Editorial Board|2024-08-27T15:17:47+08:00June 20th, 2024|

What’s New in the Travel Industry? Impact of Biden-Harris Automatic Airline Refunds on Customer Experience

By Ana Catalina Paje|2024-11-25T12:01:01+08:00June 5th, 2024|

Customer-Centric Banking: Outsourcing Customer Service for Building Trust and Loyalty in Financial Institutions

By SuperStaff Editorial Board|2024-09-18T12:21:23+08:00May 2nd, 2024|

Ahead of the Curve Trends

The C-Suite’s Guide to Maximizing ROI: Self-Service vs. Real-Time Customer Support

By SuperStaff Editorial Board|2024-09-24T17:36:03+08:00September 14th, 2024|

[Infographic] A Constructive Approach to Global BPO Hubs: Which Market Offers the Best Call Center Partnerships?

By SuperStaff Editorial Board|2024-11-25T11:01:16+08:00September 10th, 2024|

Future-Proofing C-Suite Leadership: How BPO Solutions Tackle Today’s Biggest Executive Challenges

By SuperStaff Editorial Board|2024-09-10T22:06:38+08:00September 9th, 2024|

Harnessing BPO Partnerships for Breakthrough Ideas: Practical Advice for CIOs

By SuperStaff Editorial Board|2024-09-24T17:31:18+08:00August 26th, 2024|

Outsourcing Strategies

Legal Process Outsourcing 101: A Practical Guide to Outsourcing Non-Core Legal Work to an LPO Provider

By SuperStaff Editorial Board|2024-10-08T15:42:11+08:00October 6th, 2024|

Where to Find the Right Philippine BPO Provider: A No-Fuss Guide

By SuperStaff Editorial Board|2024-10-08T16:19:12+08:00October 1st, 2024|

The Perfect E-Commerce Workflow: From Customer Service, Order Fulfillment, Logistics & Returns Management to Automation

By SuperStaff Editorial Board|2024-10-08T20:45:32+08:00September 24th, 2024|

Year-End Financial Health Check for SMEs: Outsourced Accounting & Bookkeeping Services

By Lorenzo Ruiz Castro|2024-10-08T18:20:38+08:00September 5th, 2024|

Industry Insights

Local Talent, Global Expertise for Risk Financing Consultancy Firms: Outsourcing Finance and Accounting BPO Services

By Jaymee Cichon|2024-10-08T22:03:20+08:00September 2nd, 2024|

Enhancing Pediatric DME & Pharmaceutical Services: The Impact of After-Hours Customer Support in Spanish

By Jaymee Cichon|2024-08-27T14:02:16+08:00August 22nd, 2024|

Scalable Workforce Solutions for TaaS Firms: How Recruitment Process Outsourcing Answers Your Need for Consistent Talent Pool

By SuperStaff Editorial Board|2024-09-24T17:15:15+08:00August 20th, 2024|

The State of IP and Trademark Protection for IP Consultancy Firms: Roles of Back Office Outsourcing in Your Service Offerings

By SuperStaff Editorial Board|2024-11-25T12:33:08+08:00August 8th, 2024|

Offshoring

Friendshoring vs. Outsourcing vs. Offshoring vs. Nearshoring: New Buzzwords That B2B Decision Makers Must Know

By |2024-07-13T03:38:06+08:00March 23rd, 2023|

5 Reasons Why Partnering With a Call Center in the Philippines is the Best Strategy As Odds of US Recession Looms

By SuperStaff Editorial Board|2024-07-13T03:40:59+08:00March 11th, 2023|

How Offshoring and Onshoring Services Can Be a Viable Staffing Solution for Companies of All Sizes

By SuperStaff Editorial Board|2024-10-08T20:13:21+08:00June 7th, 2022|

Offshoring to the Philippines: The Logical Solution for Businesses to Thrive in ‘The Great Resignation’

By Ann Gelli Tolentino|2024-10-08T20:25:02+08:00January 27th, 2022|

Nearshoring

Why and Hows of Hiring Machine Learning Engineer Teams from Colombia

By Jaymee Cichon|2023-12-20T15:19:03+08:00October 16th, 2023|

Florida’s Medicaid 2-Hour Wait Time for Spanish Speakers and Other Scenarios Showing Significance of Multilingual Customer Service Agents

By Jaymee Cichon|2024-07-13T01:51:32+08:00October 13th, 2023|

Nearshore vs. Offshore Call Centers: What Are the Differences?

By Jaymee Cichon|2024-07-13T02:03:14+08:00October 4th, 2023|

Nearshoring Best Practices: Harnessing Geographical Proximity for Outsourcing Success

By Jaymee Cichon|2024-07-13T02:17:11+08:00September 1st, 2023|

Artificial Intelligence and Machine Learning

Artificial Intelligence and Machine Learning Jobs Outsourcing: Ultimate Guide to Nearshoring AI and ML Solutions

By Ana Catalina Paje|2024-07-13T02:26:01+08:00August 23rd, 2023|

ChatGPT for Customer Service: Is It a Friend or a Foe?

By Hannah Krisha Tongco|2024-11-29T12:11:42+08:00March 13th, 2023|

Human Interest

The Irony of the Return-to-Office Mandate Falling After Labor Day: Tech Workers Among the Strongest Critics

By |2024-10-08T19:50:44+08:00September 13th, 2022|

Should You Use Emojis at Work? 5 Interesting Insights To Answer the Question

By Hannah Krisha Tongco|2024-10-08T19:56:08+08:00July 19th, 2022|

In Numbers: The State of the Gender Pay Gap in 2022

By Ana Catalina Paje|2024-10-08T19:54:08+08:00July 14th, 2022|

Love in the Time of COVID-19: How the Pandemic Has Changed Dating and Romance

By Hannah Krisha Tongco|2024-10-08T20:23:48+08:00February 14th, 2022|