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BlogSuperStaff Writer2024-10-17T17:16:52+08:00

Exploring the Benefits of Outsourcing Insurance Claims Processing

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

Call Center Philippines Today: What It’s Really Like Working With Filipino Talent?

By Ana Catalina Paje|February 6th, 2024|

A Comic Strip On Outsourcing Last-Mile Delivery Customer Support: A Comprehensive Guide Made Fun for Retailers

By SuperStaff Editorial Board|February 2nd, 2024|

Understanding the Diverse Outsourcing Landscape: A Comprehensive Guide to the 8 Types of Call Centers Today

By SuperStaff Editorial Board|January 26th, 2024|

Customer Experience

Generative AI Content Creation and Customer Experience: A Significant Link Between Two Seemingly Separate Concepts

By Jael Lena|2023-09-29T14:34:49+08:00September 29th, 2023|

Redefining Customer Experience With Human-Centered AI Touch Points

By SuperStaff Editorial Board|2024-07-13T02:04:32+08:00September 21st, 2023|

What Role Does Conversational AI Play With Customer Experience?

By SuperStaff Editorial Board|2024-09-18T12:20:21+08:00September 19th, 2023|

Proving the Power of Human Customer Service Through These 7 Real-Life Stories

By Hannah Krisha Tongco|2024-07-13T02:12:39+08:00September 11th, 2023|

Ahead of the Curve Trends

Here Are 5 of Forbes’ Top Startups in the US! Tricks of the Trade From America’s Top Unicorns

By Ana Catalina Paje|2024-07-18T15:33:56+08:00March 15th, 2024|

Deciphering Distinctions: Navigating the Worlds of Business Intelligence (BI) and Data Analytics, Their Differences and Similarities

By SuperStaff Editorial Board|2024-07-18T12:38:18+08:00March 5th, 2024|

Tech Support Scam: Understand the Warning Signs of Technical Support Fraud in This Helpful Comic Strip

By Billy Samonte|2024-07-12T02:03:39+08:00February 29th, 2024|

Listen Up, Startups! Back Office Outsourcing To Call Center Philippines Is the Support You Need in the Era of Wage Hikes and Inflations

By Ana Catalina Paje|2024-10-08T19:19:48+08:00February 27th, 2024|

Outsourcing Strategies

Outsourcing Customer Service: A Labor Shortage Solution

By Ann Gelli Tolentino|2023-09-12T16:49:15+08:00June 7th, 2023|

Signs You Need To Outsource After-Hour Calls to BPO Customer Support Representatives

By Jaymee Cichon|2024-07-13T03:30:41+08:00April 28th, 2023|

From Specialty Outsourcing to Omnichannel Customer Support, How Does the Philippine BPO Industry Look Like Today?

By Athena Yenko|2023-11-13T17:57:08+08:00February 9th, 2023|

Top 6 Business Mistakes You Can Avoid With the Help of a BPO

By Ann Gelli Tolentino|2024-04-23T09:05:22+08:00December 21st, 2022|

Industry Insights

Building Customer Loyalty in 2024: The Crucial Role of Customer Service in Subscription-Based Products

By Jaymee Cichon|2024-07-29T15:58:20+08:00December 18th, 2023|

Precision Matters: The Vital Role of Accurate Data Entry in Freight Billing

By Jaymee Cichon|2024-10-08T19:27:18+08:00November 22nd, 2023|

Navigating the Worst Healthcare Worker Shortages Across States

By Ana Catalina Paje|2024-10-29T08:17:00+08:00October 31st, 2023|

Why the Banking Sector Should Outsource Financial Services to a BPO Provider

By Lorenzo Ruiz Castro|2024-10-29T08:11:56+08:00October 6th, 2023|

Offshoring

Nearshoring

How Spanish Customer Service Representatives Help US Businesses Foster Loyalty Among Global Customers

By Jaymee Cichon|2024-10-08T22:08:42+08:00June 28th, 2023|

Colombia vs Argentina for Nearshore Tech Outsourcing: What’s the Top Latin American Nearshoring Destination?

By SuperStaff Editorial Board|2024-11-20T20:54:06+08:00June 15th, 2023|

In-house vs. Outsourced Sales Support Through Nearshore Solutions

By Jaymee Cichon|2024-07-13T03:29:40+08:00May 5th, 2023|

Nearshore IT Outsourcing Can Solve Colorado’s Demand For Computer and Information Systems Managers

By Jaymee Cichon|2024-07-13T03:35:09+08:00April 19th, 2023|

Artificial Intelligence and Machine Learning

Human Interest