Call Center Outsourcing

Training the Next Generation of CX Leaders: Inside a BPO’s Employee Development Programs
The customer experience (CX) landscape is rapidly growing and evolving in the modern age. Alongside the rising demand for CX solutions comes a greater need for innovative, resilient, and adaptable CX leadership to guide ...
Rethinking B2B Partnerships: How Co-Innovations With BPOs Drive Competitive Advantage
The business landscape is more dynamic than ever, demanding agility and innovation from companies striving to stay ahead. For B2B leaders like you, preparing for 2025 means embracing strategies that deliver unique solutions and ...
New Year, New Goals: How BPO Services Can Help You Achieve Business Objectives in 2025
Is your business prepared to seize the opportunities and overcome the challenges of 2025? As the new year approaches, the pressure is on for leaders to refine strategies and set clear goals. Choosing the ...

6October 2020

Live Chat Support vs. Email Support: Who is Leading the Charge in 2020?

SuperStaff Writer2023-11-09T19:01:25+08:00Call Center Outsourcing|

Live chat support is a trending communication tool for businesses. It was once just an option in customer service. Now, it has become the prime choice over email support because of its benefits.

9September 2019

Chat Support vs. Phone Support: What are the Differences?

SuperStaff Writer2023-08-10T16:10:39+08:00Call Center Outsourcing|

These days, customers almost exclusively do their research on products or services online. This has lead companies to install live chat software on their websites for immediate engagement options, but this does not mean that phone support has already become an outdated customer support tactic.

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Call Center Outsourcing

Training the Next Generation of CX Leaders: Inside a BPO’s Employee Development Programs

Rethinking B2B Partnerships: How Co-Innovations With BPOs Drive Competitive Advantage

New Year, New Goals: How BPO Services Can Help You Achieve Business Objectives in 2025

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