info@superstaff.com

info@superstaff.com

Call Center Philippines

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

13April 2024

Addressing 9 Common Questions About Outsourcing to Call Centers in the Philippines

Jaymee Cichon2024-10-08T19:02:51+08:00Offshoring, Business Process Outsourcing, Call Center Outsourcing, Call Center Philippines|

As more businesses go digital, outsourcing becomes a key part of their growth strategies. When it comes to customer ...

22March 2024

Winning the Luxury vs. Boutique Hotel Battle By Outsourcing to a Call Center in the Philippines

Jaymee Cichon2024-10-08T19:18:30+08:00Industry Insights, Business Process Outsourcing, Call Center Outsourcing, Call Center Philippines|

The hospitality industry was at a standstill during the global COVID-19 crisis, with hotel chains worldwide limiting guest bookings ...

11March 2024

Working With Filipinos? Understand Your Workforce Better With These 32 Filipinisms Unique to Call Centers in the Philippines

Hannah Krisha Tongco2024-07-18T14:52:43+08:00Call Center Philippines, Call Center Outsourcing, Human Interest, Outsourcing Strategies|

Let’s face it: diversity and inclusion matters in today’s workplace. By bringing together people from different backgrounds and walks ...

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