info@superstaff.com

info@superstaff.com

Call Center Philippines

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

13February 2024

Unique Call Center Philippines Workplace Culture Proving That When It Comes to CX, PH Is Your Best Bet

Athena Yenko2024-07-12T02:09:21+08:00Offshoring, Call Center Outsourcing, Call Center Philippines|

When you first hear “Philippines,” you may think of stunning beaches, famous singers, and Jollibee fried chicken. But did ...

25August 2023

Top 5 Outsourcing Best Practices: Get the Best Out of BPOs in the Philippines

SuperStaff Editorial Board2024-07-13T02:23:29+08:00Offshoring, Call Center Outsourcing, Call Center Philippines, Outsourcing Strategies|

Following workplace trends such as The Great Resignation and subsequently The Great Reshuffle, millions of job vacancies are still ...

8June 2023

What Are the Consumer Electronics Customer Support Services Provided By a Call Center?

SuperStaff Editorial Board2024-08-21T09:25:53+08:00Customer Service Outsourcing, Call Center Outsourcing, Call Center Philippines, Industry Insights|

There’s one thing you should know about the consumer electronics industry: It’s constantly evolving. And today, electronic devices have ...

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