info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

How Strategic Outsourcing Helps Pharmaceutical Companies Overcome Supply Chain Challenges
With the United States transitioning to a new administration, proposed tariffs and stricter immigration policies have the potential to reshape the pharmaceutical industry's supply chain landscape. These policies threaten to drive costs, create labor ...
DME Resellers in 2025: Key Trends in Durable Medical Equipment and How Outsourcing Solves Operational Pain Points
The durable medical equipment industry is undergoing significant transformation. Rapid technological advancements and shifting consumer demands are driving this change, forcing businesses to adapt to a dynamic and increasingly competitive market. What’s fueling these ...
Training the Next Generation of CX Leaders: Inside a BPO’s Employee Development Programs
The customer experience (CX) landscape is rapidly growing and evolving in the modern age. Alongside the rising demand for CX solutions comes a greater need for innovative, resilient, and adaptable CX leadership to guide ...

19October 2021

Debunking 6 Common Myths and Misconceptions About Call Center Jobs in 2021

SuperStaff Editorial Board2023-08-10T16:55:55+08:00Call Center Outsourcing, Customer Service Outsourcing|

The BPO industry, especially call center jobs, has become vital to the Philippine economy. Indeed, call center work is ...

5October 2021

Pandemic Diaries: A Peek Into the Lives of Our Super (WFH) Staff

SuperStaff Editorial Board2023-03-06T19:50:52+08:00Outsourcing Strategies, Customer Service Outsourcing|

“Where you are right now is where you're supposed to be.” When a sizable percentage of the staff was ...

24September 2021

4 Reasons Why German Customer Service Outsourcing Is Your Next Best Step For Your Business

SuperStaff Writer2023-08-10T16:55:02+08:00Multilingual Customer Support, Customer Service Outsourcing|

Germans are known to be among the most challenging customers. They expect high-quality products and fast and responsive German ...

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