info@superstaff.com

info@superstaff.com

Customer Service Outsourcing

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Building a Lasting Team: How a BPO Nurtures Employee Growth for Client Success
Client satisfaction alone is no longer enough to stay ahead. Today’s most successful BPOs understand that a motivated, well-trained workforce is the foundation for meeting evolving client needs and driving business outcomes. Investing in ...
How Strategic Outsourcing Helps Pharmaceutical Companies Overcome Supply Chain Challenges
With the United States transitioning to a new administration, proposed tariffs and stricter immigration policies have the potential to reshape the pharmaceutical industry's supply chain landscape. These policies threaten to drive costs, create labor ...
DME Resellers in 2025: Key Trends in Durable Medical Equipment and How Outsourcing Solves Operational Pain Points
The durable medical equipment industry is undergoing significant transformation. Rapid technological advancements and shifting consumer demands are driving this change, forcing businesses to adapt to a dynamic and increasingly competitive market. What’s fueling these ...

14September 2021

Customer Support Wish List: What Your Customers Really Want

SuperStaff Writer2023-08-10T16:53:43+08:00Customer Service Outsourcing|

The COVID-19 outbreak has changed the way many consumers interact with brands. Since online purchases have become widespread in ...

3September 2021

8 Efficient Ways to Boost Tech Support Process Outsourcing Success in the Post-COVID-19 Era

SuperStaff Writer2023-08-10T16:53:40+08:00Customer Service Outsourcing, Call Center Outsourcing|

The COVID-19 pandemic sent us on a one-way flight to the digital transformation age. It also ushered us into ...

27August 2021

Top 22 Powerful Customer Service Statistics Proving the Value of Customer Experience in 2021

SuperStaff Editorial Board2023-08-10T16:53:36+08:00Call Center Outsourcing, Customer Service Outsourcing, Outsourcing Strategies|

“Customer service” and “customer experience” are often used interchangeably but are mainly different. In this infographic, we’ll dig deeper ...

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