30August 2024
White House Ends Customer Service ‘Doom Loops:’ What Does It Mean for the Subscription-based Industry?
Your customers know the struggle all too well — getting stuck on hold for what feels like an eternity, ...
2August 2024
Customer Satisfaction in Reverse Logistics: Creating a Seamless Return Experience With BPO Customer Support
In the competitive landscape of modern commerce, customer satisfaction hinges not only on product quality but also on the ...
23June 2024
What Does Google’s ‘Talk to a Live Representative’ Reveal About Today’s Customers?
Google Search Labs is introducing a new feature, “Talk to a Live Representative,” designed to simplify how customers contact ...
