info@superstaff.com

info@superstaff.com

Expert Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...
Outsourcing Logistics Services: Driver Support, Dispatch, Track & Trace, Proof of Delivery (POD) Verifier, Carrier Sales
Managing logistics operations is no easy task. The complexities involved, from driver support to tracking deliveries, can consume significant time and resources. Yet, logistics shape your brand’s reputation and resource management. For B2B leaders, ...
How to Evaluate BPO Provider Capabilities: A Comprehensive Checklist for Decision-Makers
Selecting the right BPO partner goes beyond cost-saving measures. It involves finding a provider who aligns with your company’s strategic goals, core values, and growth vision. For example, a BPO in the Philippines can ...

19December 2023

Top 7 Customer Service Trends in 2024 Guiding Your Strategy All Year Round

SuperStaff Editorial Board2024-10-08T20:49:48+08:00Customer Service Outsourcing, Expert Insights|

Customer service has always been essential to business but has become more critical post-pandemic. In the competitive modern landscape, ...

13December 2023

2024 Trends in Back Office: Outsource Support Services Across Different Industries

Hannah Krisha Tongco2024-10-08T19:29:43+08:00Back Office Outsourcing, Expert Insights|

As 2023 ends, leaders across all industries are preparing strategies for the coming year's first quarter. After all, proper ...

12December 2023

Counting the Cost of Hiring an Employee: Impact of Mis-Hires on Your Bottom Line

SuperStaff Editorial Board2024-10-08T19:28:32+08:00Expert Insights, Recruitment Process Outsourcing|

Employees are the lifeblood of any organization, driving innovation, productivity, and, ultimately, the company's success. Every new hire brings ...

Previous 141516 Next