info@superstaff.com

info@superstaff.com

Featured Article

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

16May 2024

Ring-Ring, Hola Medellín! Nearshoring Takes Powerful Spin in the ‘City of Eternal Springs’

SuperStaff Editorial Board2024-08-28T08:57:40+08:00Nearshoring, Business Process Outsourcing, Colombia, Featured Article|

Medellin, Colombia, is no longer the place you used to know. It has shed its old skin, revealing a ...

29February 2024

Tech Support Scam: Understand the Warning Signs of Technical Support Fraud in This Helpful Comic Strip

Billy Samonte2024-07-12T02:03:39+08:00Expert Insights, Featured Article, Tech Support Outsourcing|

How To Spot a Tech Support Scam: 3 Fraudulent Tactics To Watch Out For Cybersecurity has become a significant ...

27February 2024

Listen Up, Startups! Back Office Outsourcing To Call Center Philippines Is the Support You Need in the Era of Wage Hikes and Inflations

Ana Catalina Paje2024-10-08T19:19:48+08:00Featured Article, Back Office Outsourcing, Call Center Outsourcing, Call Center Philippines, Expert Insights|

Building a business from the ground up is no walk in the park. You need grit, out-of-the-box thinking, and ...

Previous 678 Next