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Featured Article

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

6February 2024

Call Center Philippines Today: What It’s Really Like Working With Filipino Talent?

Ana Catalina Paje2024-07-10T22:51:02+08:00Featured Article|

You may know Filipinos for their excellent singing ability (and singers like Bruno Mars, Nicole Scherzinger, and Olivia Rodrigo), ...

2February 2024

A Comic Strip On Outsourcing Last-Mile Delivery Customer Support: A Comprehensive Guide Made Fun for Retailers

SuperStaff Editorial Board2024-07-10T23:06:28+08:00Featured Article, Logistics Services|

The rise of e-commerce has forever changed the game for retailers. Today’s customers want to shop from the comfort ...

26January 2024

Understanding the Diverse Outsourcing Landscape: A Comprehensive Guide to the 8 Types of Call Centers Today

SuperStaff Editorial Board2024-07-10T23:16:23+08:00Featured Article, Call Center Outsourcing, Outsourcing Strategies|

Navigating the intricate operational landscape can often feel like a delicate balancing act. Finding your unique value proposition and ...

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