info@superstaff.com

info@superstaff.com

Human Interest

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

11March 2024

Working With Filipinos? Understand Your Workforce Better With These 32 Filipinisms Unique to Call Centers in the Philippines

Hannah Krisha Tongco2024-07-18T14:52:43+08:00Call Center Philippines, Call Center Outsourcing, Human Interest, Outsourcing Strategies|

Let’s face it: diversity and inclusion matters in today’s workplace. By bringing together people from different backgrounds and walks ...

4March 2024

Ignore This! 10 Call Center Jobs Myths and Misconceptions That Should Be Put To Rest Once and For All

Hannah Krisha Tongco2024-03-04T20:06:22+08:00Human Interest|

Did you know the local BPO industry has over 1.44 million full-time employees? Plus, the sector contributes 7% of ...

15February 2024

Ready to Network With the Big Players? Here Are 10 B2B Sales Conferences Worth Attending in 2024

Ann Gelli Tolentino2024-07-10T20:07:17+08:00Human Interest|

Here’s the truth about B2B sales: No matter how good your product or service may be, it won’t matter unless ...

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