Industry Knowledge Archives

Preparing for the New Social Landscape: Why Online Community Management Services Are Now a Core Part of CX Strategy
Brands are entering a customer environment where conversations no longer begin or end with traditional support channels. People ask questions, seek guidance, share frustrations, and celebrate wins inside digital spaces built around shared interests. ...
Underwriting Support Without Overhead: Why U.S. Carriers Trust Philippine Talent for Insurance Process Outsourcing
Underwriting teams across the United States are navigating higher workloads, tighter SLAs, and growing customer expectations. Competitive pressure within the industry has made efficiency a core priority for carriers that want to protect margins ...
The Strategic CFO Playbook: Integrating Colombian Nearshore Teams Into Finance Business Services
Chief financial officers are navigating a period marked by rising operating costs, rapid technology shifts, and increasing pressure to deliver accurate insights faster. Many leaders are responding by expanding their operating models across borders. ...