From Call Centers to AI Support: The Expanding Scope of Nearshore Solutions
In just a few short years, nearshore outsourcing has transformed from a simple model of phone-based customer service into ...
Cybersecurity Risks from Support Outsourcing
Recent years have shown that one of the fastest-growing sources of cyberattacks comes not directly from a company’s own ...
More Than Just Spanish: How Colombia Trains World-Class Agents for Multilingual Call Center Outsourcing
When most business leaders think of Colombia’s call center industry, they immediately associate it with Spanish-speaking markets. While that ...









