info@superstaff.com

info@superstaff.com

Industry Insights

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

5June 2024

What’s New in the Travel Industry? Impact of Biden-Harris Automatic Airline Refunds on Customer Experience

Ana Catalina Paje2024-07-10T16:46:07+08:00Customer Experience, Industry Insights|

On April 24, 2024, the U.S. Department of Tourism unveiled an exciting new regulation mandating automatic refunds for airline ...

1June 2024

Empowering Health Tech Startups: Strategic Advantages of Outsourcing Customer Service and Back Office Support

SuperStaff Editorial Board2024-07-18T11:11:06+08:00Industry Insights, Back Office Outsourcing, Business Process Outsourcing, Call Center Outsourcing, Customer Service Outsourcing|

New advancements and innovations are constantly shaping the healthcare ecosystem. As a health tech company, you might be pouring ...

13May 2024

7 Sectors in Need of Financial Services Talent the Most

SuperStaff Editorial Board2024-08-21T10:44:23+08:00Industry Insights, Outsourcing Accounting & Bookkeeping Services|

A single accounting blunder can have far-reaching consequences. Take the recent example of Lyft Inc.’s market-roiling typo, which caused ...

Previous 345 Next