info@superstaff.com

info@superstaff.com

Nearshoring

At SuperStaff, our veteran team of onshore & offshore outsourcing professionals contribute to our blog which aims to bring first hand insight to those in search of answers.

An Inside Look at How an Outsourced Multilingual Support Team Handles Customer Service
Picture this: a customer urgently needs help, but the conversation stalls due to a language barrier. Instead of getting quick support, they’re caught in a frustrating loop of misunderstood requests and unclear responses. This ...
A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts
Imagine a business partnership without clearly defined expectations — conflicts would arise, trust would break, and productivity would suffer. Thankfully, there is a way for companies to set and align expectations as early as ...
Why Exchange Rates Matter When Choosing a BPO Provider
Exchange rates are the silent yet powerful variable in the success of any outsourcing partnership. What seems like a cost-effective BPO deal today can become a financial burden tomorrow if currency fluctuations aren't part ...

23March 2023

Friendshoring vs. Outsourcing vs. Offshoring vs. Nearshoring: New Buzzwords That B2B Decision Makers Must Know

Athena Yenko2024-07-13T03:38:06+08:00Nearshoring, Offshoring|

The COVID-19 pandemic, War in Ukraine, geopolitical tensions, and even weather disturbances have all created challenges for international trade ...

6March 2023

Addressing Widespread Talent Shortages in Western Economies Through Nearshoring in Latin America

Athena Yenko2024-07-13T03:43:04+08:00Colombia, Nearshoring|

Despite labor markets gradually showing stability, talent shortages continue to disrupt Western economies this 2023. How can businesses navigate ...

27February 2023

The ‘Philippines Offshoring + Colombia Nearshoring’ Strategy: A Formula Amid Global Economic Disruptions

SuperStaff Editorial Board2023-11-14T15:06:10+08:00Nearshoring|

As the business sector welcomes the new year, companies of all sizes continue to face a wealth of challenges. ...

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