A Continued Commitment to World-Class Cybersecurity Standards
Makati, Philippines – April 2025 — SuperStaff’s Philippine headquarters in Makati has renewed its ISO 27001:2022 certification. This confirms the company’s ongoing commitment to protecting information through consistent, structured, and fully compliant security practices. The renewal followed a successful Surveillance Audit by QAS International on November 7, 2025, with official recertification granted on November 21, 2025.
SuperStaff first earned the certification in 2023. Since then, the company has continued to strengthen its Information Security Management System (ISMS) and maintain a reliable standard of security across people, processes, technology, and physical facilities.
Each year, the organization evaluates its internal processes and updates its controls to align with new risks and operational requirements. The renewed certification reinforces the company’s goal of meeting strict information security expectations across all departments.
What the Renewal Represents
ISO 27001:2022 guides the foundation of SuperStaff’s ISMS. It outlines how data must be protected through risk management, access control, security awareness, physical safeguards, network monitoring, incident response, and continuity planning. These requirements help ensure security is part of everyday operations in all teams.
The standard provides a clear structure that supports consistent execution of all security responsibilities. It ensures that controls do not depend on individual preference and instead follow a unified framework.
“ISO is part of our daily work. It guides how tasks are handled from the moment an employee starts their shift. Security becomes part of everyone’s routine, not just an IT responsibility,” shared Billy Samonte, IT Infrastructure and Security Manager.
He added that protecting client information requires discipline, structure, and continuous attention, which is why maintaining certification remains a priority for the entire organization. These practices help set expectations for both employees and leadership.
Improvements Made to Support the Renewal
SuperStaff Makati has completed several upgrades to keep the ISMS aligned with ISO 27001:2022. These improvements were designed to make controls easier to monitor, maintain, and measure:
- Updated and standardized all major security policies
- Strengthened monitoring tools and refined encryption controls
- Conducted regular vulnerability assessments
- Performed internal audits and management reviews
- Expanded employee security training and simulations
- Improved physical access controls and identity verification
Each change was reviewed by internal teams and approved through formal processes. This helped ensure that updates were correct, complete, and aligned with the requirements of ISO 27001:2022.
These steps ensure that the ISMS can adapt to changing risks and remain effective throughout the organization. SuperStaff aims to maintain a system that evolves as new threats and technologies emerge, so updates are performed regularly and consistently.
Collaboration Behind the Certification
The renewed certification reflects coordinated work across multiple teams. The IT and Security team developed and maintained technical and administrative controls. The Compliance team updated documents, policies, and risk assessments. Internal auditors reviewed controls and confirmed that procedures were followed correctly.
Top Management provided direction, oversight, and approvals during each stage of the renewal process. Each department played a clear role in maintaining ISO requirements throughout the year. All teams supported the process by following ISMS guidelines and ensuring secure operational practices.
Regular communication, documentation reviews, and alignment meetings helped maintain the accuracy of records and the effectiveness of controls. This consistent collaboration helped the company meet the expectations set by the external audit.
Certification Scope and Future Expansion
The renewed certification covers SuperStaff’s Makati headquarters. Other SuperStaff sites follow the same security framework and are completing readiness activities for future certification. This supports consistent security standards across all company locations. Internal preparation includes training, document updates, reviews of local procedures, and assessments of physical controls. The goal is to maintain a uniform level of protection regardless of location.
Future certification plans will continue to strengthen the company’s security framework and reinforce its commitment to protecting client information. Leadership intends to expand certification in stages in order to ensure each site undergoes a complete assessment and preparation.
Building a Security Mindset
SuperStaff continues to invest in security awareness through live training, workshops, online modules, and simulations. These programs reinforce proper data handling, access control, policy compliance, and incident reporting. Employees receive regular refreshers to help maintain a strong security mindset across the company. These sessions are designed to be practical and easy to apply to daily tasks, making it easier for teams to follow the ISMS consistently.
Training programs also include scenario-based practice, which helps strengthen response skills. By conducting these exercises regularly, employees become more prepared to identify risks and take appropriate action.
Security Measures in Practice
SuperStaff applies a layered security approach that helps address risks before they affect daily operations. Training and simulations have reduced phishing attempts. Network defenses and endpoint protections have blocked suspicious activity. Access control procedures prevent unauthorized access.
Internal audits support quick corrective action whenever issues are identified. These procedures help maintain a stable security environment and support a culture of accountability.
Continuous monitoring and structured review processes help identify system gaps early. Once identified, corrective actions are tracked until completion. This ensures that improvements are implemented properly and remain aligned with ISO requirements.
Clear Security Commitments for Clients
Clients can expect transparency regarding certification status, controls, and responsibilities. This includes:
- ISO 27001:2022 certification
- Administrative, technical, physical, and organizational controls
- Rigorous access management and continuous monitoring
- Defined incident response and risk management procedures
- Trained personnel who follow strict security guidelines
These commitments help clients understand how their information is managed while protecting sensitive operational details.
Information That Must Remain Confidential
To keep systems secure, certain technical details cannot be shared publicly. These include network configurations, firewall rules, access control lists, authentication settings, passwords, encryption keys, layouts of secure areas, and internal vulnerability data.
Protecting these details is essential to preserving system integrity. Limiting this information ensures that unauthorized individuals cannot exploit system weaknesses.
Security Roadmap for the Next 12 to 24 Months
SuperStaff Makati headquarters is preparing several improvements for the next phase of its security program. These include expanding ISO certification to other locations, strengthening endpoint protection, enhancing monitoring capabilities, updating internal policies, increasing phishing simulations, and conducting more audits and risk assessments.
The company will also add a dedicated IT security professional to support these initiatives.
“We always plan ahead. Strengthening our defenses early helps maintain a secure environment for all clients,” said Billy Samonte.
A Partner That Maintains Strong Security Standards
SuperStaff Makati’s renewed ISO 27001:2022 certification reflects the company’s commitment to maintaining secure and reliable outsourcing services. Organizations that require strong information protection can rely on SuperStaff’s structured processes and clear security practices. The company will continue to follow strict standards to support client requirements and prepare for future growth.
