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BlogSuperStaff Writer2024-10-17T17:16:52+08:00

Training the Next Generation of CX Leaders: Inside a BPO’s Employee Development Programs

Read about the most pressing trends, market disruptions, technological developments, economic factors, demographic shifts, and ethical considerations shaping the business landscape today.

Featured Article

New Year, New Goals: How BPO Services Can Help You Achieve Business Objectives in 2025

By Jaymee Cichon|December 19th, 2024|

From Startups to Enterprises: Case Studies on Customizable Outsourcing Solutions That Adapt to Business Size and Stage

By Athena Yenko|November 5th, 2024|

How a Major Player in the Dental Supply Industry Finds Success By Outsourcing in the Philippines: A Benchmark for BPO Partnership

By Ana Catalina Paje|November 1st, 2024|

Customer Experience

Training the Next Generation of CX Leaders: Inside a BPO’s Employee Development Programs

By SuperStaff Editorial Board|2024-12-23T20:26:41+08:00December 23rd, 2024|

New Year, New Goals: How BPO Services Can Help You Achieve Business Objectives in 2025

By Jaymee Cichon|2024-12-20T19:32:10+08:00December 19th, 2024|

Inside a High-Performing BPO: A Day in the Life of a Dedicated Customer Experience Team

By Jaymee Cichon|2024-11-28T14:09:27+08:00November 28th, 2024|

From Onboarding to Execution: How a BPO Partner Ensures a Smooth Transition for New Partners

By Jaymee Cichon|2024-11-27T21:56:16+08:00November 27th, 2024|

Ahead of the Curve Trends

What to Expect in Your First 90 Days of Partnership With a BPO Company

By SuperStaff Editorial Board|2024-11-26T12:18:39+08:00November 25th, 2024|

A Deep Dive into Service Level Agreements (SLAs) and Why They Matter in BPO Contracts

By SuperStaff Editorial Board|2024-11-16T05:43:36+08:00November 16th, 2024|

Why Exchange Rates Matter When Choosing a BPO Provider

By SuperStaff Editorial Board|2024-11-14T18:27:21+08:00November 14th, 2024|

How to Evaluate BPO Provider Capabilities: A Comprehensive Checklist for Decision-Makers

By SuperStaff Editorial Board|2024-11-08T19:42:25+08:00November 8th, 2024|

Outsourcing Strategies

Rethinking B2B Partnerships: How Co-Innovations With BPOs Drive Competitive Advantage

By EJ Verginisa|2024-12-20T19:22:46+08:00December 20th, 2024|

How a BPO Ensures Compliance With Global Regulatory Standards Across Industries

By Lorenzo Ruiz Castro|2024-12-11T21:14:16+08:00December 11th, 2024|

From Spanish to Multilingual Success: The Interesting Role of English Training in Colombia’s Nearshoring Growth

By Jaymee Cichon|2024-12-09T20:22:19+08:00December 9th, 2024|

How a BPO Startup Masters Workforce Management: Ensuring Peak Performance 24/7

By SuperStaff Editorial Board|2024-12-02T21:13:24+08:00December 2nd, 2024|

Industry Insights

Inside the 2025 Food Franchise Trends Shaping the Industry: Personalization, AI, Outsourcing and More

By Matthew Jose Reyes|2024-12-16T21:00:52+08:00December 16th, 2024|

Virtual Care to Hybrid Health: 2025 Telemedicine Trends in the Health & Wellness Industry

By SuperStaff Editorial Board|2024-12-20T19:29:21+08:00December 13th, 2024|

From AI to Home-Based Care: Why 2025 Is the Year for Outsourcing Specialized Healthcare Services

By Hannah Krisha Tongco|2024-12-05T21:35:07+08:00December 5th, 2024|

Unlocking Biopharma’s Potential in 2025: Outsourcing to a BPO in the Philippines

By EJ Verginisa|2024-12-03T14:02:21+08:00December 3rd, 2024|

Offshoring

Addressing 9 Common Questions About Outsourcing to Call Centers in the Philippines

By Jaymee Cichon|2024-10-08T19:02:51+08:00April 13th, 2024|

Key Nearshoring and Offshoring Trends to Watch Out for in 2024 and Beyond

By Ann Gelli Tolentino|2024-09-18T14:30:28+08:00March 18th, 2024|

Building Your Real Estate Back-Office Support Team From a Call Center in the Philippines

By SuperStaff Editorial Board|2024-10-08T19:40:58+08:00March 8th, 2024|

Specialty Healthcare Call Center Outsourcing to the Philippines: 10 Non-Clinical Roles That Help Improve Patient Experience

By SuperStaff Editorial Board|2024-07-18T15:27:23+08:00March 1st, 2024|

Nearshoring

Why Colombia’s Skilled Workforce, Education, and Work Ethics Make It a Nearshoring Powerhouse

By SuperStaff Editorial Board|2024-10-10T22:36:02+08:00October 14th, 2024|

A Detailed Guide to Nearshore Outsourcing for Forward-Thinking Leaders

By SuperStaff Editorial Board|2024-10-10T14:40:04+08:00September 29th, 2024|

Ring-Ring, Hola Medellín! Nearshoring Takes Powerful Spin in the ‘City of Eternal Springs’

By SuperStaff Editorial Board|2024-08-28T08:57:40+08:00May 16th, 2024|

Unlocking Colombia: Your FAQs on Nearshoring Answered

By SuperStaff Editorial Board|2024-11-25T21:12:05+08:00April 21st, 2024|

Artificial Intelligence and Machine Learning

Virtual Care to Hybrid Health: 2025 Telemedicine Trends in the Health & Wellness Industry

By SuperStaff Editorial Board|2024-12-20T19:29:21+08:00December 13th, 2024|

Leveraging Philippine Call Centers: How AI Developer Firms Can Enhance Customer and Tech Support

By EJ Verginisa|2024-09-24T17:30:22+08:00August 24th, 2024|

Microsoft Is Outsourcing AI: You Should Too! Here’s a Cost Comparison of In-House vs. Outsourced AI Development Team

By SuperStaff Editorial Board|2024-07-15T22:43:31+08:00July 15th, 2024|

AI vs. Outsourcing Services for Small Businesses: 44 Powerful Statistics for Informed Decision- Making

By SuperStaff Editorial Board|2024-10-09T07:51:33+08:00April 6th, 2024|

Human Interest

Work-From-Home Jobs vs. On-Site vs. Hybrid: Choosing the Setup That Works Best for You

By Athena Yenko|2024-08-16T22:22:53+08:00August 16th, 2024|

Avoiding Common Debt Traps: Mistakes To Watch Out For

By Grace Rivera|2024-09-18T14:43:22+08:00August 9th, 2024|

Employee Engagement Plummets: Gallup Reports Record Low in U.S.

By SuperStaff Editorial Board|2024-08-21T10:46:59+08:00May 20th, 2024|

DINKs, SINKs, DINKWADs: Meet Today’s Modern Employees

By Hannah Krisha Tongco|2024-08-21T10:40:22+08:00May 8th, 2024|