Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Outsourced Managed Services vs. In-House Teams: What Midmarket Leaders Need to Know

Midmarket leaders face constant pressure to scale operations without ...

By Hannah Krisha Tongco|2026-03-12T14:23:24+08:00March 12th, 2026|Recruitment Process Outsourcing|Comments Off

Top 7 Signs It’s Time to Outsource Chat Support to Filipino Customer Service Teams

Live chat has evolved from a convenience into a ...

By Hannah Krisha Tongco|2026-03-06T13:36:30+08:00March 7th, 2026|Outsourcing Strategies|Comments Off

What Makes Filipino Agents Known for the Human Touch in Customer Service

Customer service leaders are rethinking how support teams connect ...

By Hannah Krisha Tongco|2026-03-04T17:12:52+08:00March 4th, 2026|Outsourcing Strategies|Comments Off