Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

The Biggest Benefits of Outsourcing in Healthcare Administration

Healthcare organizations manage not only patient care but also ...

By Lorenzo Ruiz Castro|2026-01-23T15:59:24+08:00January 25th, 2026|Specialty Healthcare Outsourcing|Comments Off

Why Businesses Are Choosing Hosted Contact Center Solutions Over Legacy Systems

Customer expectations are growing, and companies are rethinking how ...

By Lorenzo Ruiz Castro|2026-01-23T17:26:11+08:00January 24th, 2026|Industry Knowledge|Comments Off

Automation With a Human Touch: Why Colombia Is the Best Hub for Blended Customer Service Outsource Models

The customer service landscape has reached a turning point. ...

By Lorenzo Ruiz Castro|2026-01-22T13:26:20+08:00January 21st, 2026|Nearshoring, Outsourcing Strategies, Uncategorized|Comments Off