Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Beyond Call Centers: How Specialized CX Outsourcing Powers the Omnichannel Era

The traditional call center model is no longer enough ...

By Lorenzo Ruiz Castro|2025-10-29T10:02:43+08:00October 30th, 2025|Customer Experience|Comments Off

Declining Global Developer Rates Amid AI Adoption

The global market for software development is changing quickly. ...

By Lorenzo Ruiz Castro|2025-10-28T11:31:47+08:00October 28th, 2025|Outsourcing Strategies|Comments Off

The SaaS Customer Support Playbook: Why Outsourcing to the Philippines Powers Scalable Growth

SaaS customers today expect nothing less than instant, 24/7, ...

By Lorenzo Ruiz Castro|2025-11-06T13:53:29+08:00October 26th, 2025|Industry Knowledge, Offshoring|Comments Off