Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Inside the Mindset of Filipino Agents: How Philippines Call Center Services Use Emotional Intelligence as a Business Advantage

Emotional intelligence is the quiet power behind the Philippines’ ...

By Lorenzo Ruiz Castro|2025-11-25T17:47:03+08:00November 23rd, 2025|Customer Experience, Offshoring|Comments Off

Customer Service Outsourcing Solutions Built for Scale: How Offshore Teams Keep Brands Agile

In today’s “always-on” economy, agility isn’t a luxury—it’s survival. ...

By Lorenzo Ruiz Castro|2025-11-13T15:51:52+08:00November 15th, 2025|Customer Experience, Offshoring, Outsourcing Strategies|Comments Off

Your Guide to Finding the Ideal Accounting and Bookkeeping Service for Startups

Launching a startup is an exciting but financially demanding ...

By Lorenzo Ruiz Castro|2025-11-13T09:40:49+08:00November 13th, 2025|Industry Knowledge|Comments Off

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