Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Your Guide to Finding the Ideal Accounting and Bookkeeping Service for Startups

Launching a startup is an exciting but financially demanding ...

By Lorenzo Ruiz Castro|2025-11-13T09:40:49+08:00November 13th, 2025|Industry Knowledge|Comments Off

Outsourcing Help Desk Services: How Nearshoring to Colombia Boosts Responsiveness

In today’s fast-moving business environment, responsiveness is everything. Customers ...

By Lorenzo Ruiz Castro|2025-11-10T17:06:22+08:00November 11th, 2025|Nearshoring, Outsourcing Strategies|Comments Off

Beyond Call Centers: How Specialized CX Outsourcing Powers the Omnichannel Era

The traditional call center model is no longer enough ...

By Lorenzo Ruiz Castro|2025-10-29T10:02:43+08:00October 30th, 2025|Customer Experience|Comments Off