Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Live Chat Etiquette: The Golden Rules Every Business Should Follow for Better CX

Live chat is no longer just a support add-on; ...

By Lorenzo Ruiz Castro|2025-10-01T11:53:37+08:00October 1st, 2025|Customer Experience, Outsourcing Strategies|Comments Off

The Role of Insurance Back Office Support Services in Policyholder Satisfaction

Insurance is a service that people rely on during ...

By Lorenzo Ruiz Castro|2025-09-24T18:10:58+08:00September 28th, 2025|Outsourced Accounting and Bookkeeping|Comments Off

Insurance Contact Center Outsourcing: The Smart Way to Improve Policyholder Experience

Fast, reliable, and empathetic service is no longer a ...

By Lorenzo Ruiz Castro|2025-09-22T16:55:25+08:00September 22nd, 2025|Customer Experience, Industry Knowledge|Comments Off

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