Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

From Staffing Gaps to Scalability: The Role of Outsourcing in Specialty Healthcare

Healthcare doesn’t slow down, and neither do the staffing ...

By Lorenzo Ruiz Castro|2025-08-29T14:51:01+08:00August 29th, 2025|Specialty Healthcare Outsourcing|Comments Off

Why It’s Important to Calculate Cost Per Call Before You Outsource

Every customer service operation comes with a cost. But ...

By Lorenzo Ruiz Castro|2025-08-28T10:08:20+08:00August 28th, 2025|Business Process Outsourcing|Comments Off

Skilled, Scalable, and Service-Oriented: How the Philippines Delivers Offshore Outsourcing Benefits Across Industries

For years, the Philippines has been known as the ...

By Lorenzo Ruiz Castro|2025-08-26T20:22:27+08:00August 26th, 2025|Industry Knowledge, Offshoring|Comments Off

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