Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Improving Sales and Follow-Ups With an Outgoing Call Center

Reaching the right people at the right time can ...

By Lorenzo Ruiz Castro|2025-09-12T12:07:57+08:00August 22nd, 2025|Customer Experience|Comments Off

Your Ultimate Guide to Choosing the Right Customer Service Metrics for Your Business Goals

Not all customer service metrics are created equal—especially when ...

By Lorenzo Ruiz Castro|2025-08-15T18:03:54+08:00August 17th, 2025|Customer Experience, Insider Insights, Outsourcing Strategies|Comments Off

The Role of a Multilingual Customer Service Representative in Global Support

Language plays a key role in customer experience. For ...

By Lorenzo Ruiz Castro|2025-08-22T10:26:53+08:00August 17th, 2025|Multilingual Support|Comments Off

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