Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Why BPM Growth Is Slowing—and What It Means for Outsourcing Strategy

The Business Process Management slowdown is drawing more attention ...

By Lorenzo Ruiz Castro|2025-08-29T15:12:30+08:00August 29th, 2025|Outsourcing Strategies|Comments Off

From Staffing Gaps to Scalability: The Role of Outsourcing in Specialty Healthcare

Healthcare doesn’t slow down, and neither do the staffing ...

By Lorenzo Ruiz Castro|2025-08-29T14:51:01+08:00August 29th, 2025|Specialty Healthcare Outsourcing|Comments Off

Why It’s Important to Calculate Cost Per Call Before You Outsource

Every customer service operation comes with a cost. But ...

By Lorenzo Ruiz Castro|2025-08-28T10:08:20+08:00August 28th, 2025|Business Process Outsourcing|Comments Off

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