Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Outsourcing Help Desk Services: How Nearshoring to Colombia Boosts Responsiveness

In today’s fast-moving business environment, responsiveness is everything. Customers ...

By Lorenzo Ruiz Castro|2025-11-10T17:06:22+08:00November 11th, 2025|Nearshoring, Outsourcing Strategies|Comments Off

Beyond Call Centers: How Specialized CX Outsourcing Powers the Omnichannel Era

The traditional call center model is no longer enough ...

By Lorenzo Ruiz Castro|2025-10-29T10:02:43+08:00October 30th, 2025|Customer Experience|Comments Off

Declining Global Developer Rates Amid AI Adoption

The global market for software development is changing quickly. ...

By Lorenzo Ruiz Castro|2025-10-28T11:31:47+08:00October 28th, 2025|Outsourcing Strategies|Comments Off

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