Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Cost of Telemarketing Services Explained for Businesses

Telemarketing remains one of the most direct ways for ...

By Lorenzo Ruiz Castro|2025-10-03T11:13:53+08:00October 4th, 2025|Telemarketing|Comments Off

Spanish Customer Support Remote Solutions Through Outsourcing

Businesses are expanding into new markets where Spanish-speaking customers ...

By Lorenzo Ruiz Castro|2025-10-02T15:42:03+08:00October 2nd, 2025|Multilingual Support|Comments Off

Live Chat Etiquette: The Golden Rules Every Business Should Follow for Better CX

Live chat is no longer just a support add-on; ...

By Lorenzo Ruiz Castro|2025-10-01T11:53:37+08:00October 1st, 2025|Customer Experience, Outsourcing Strategies|Comments Off

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