Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Why 24/7 eCommerce Live Chat Support Is a Must for Global Online Stores

In the fast-paced world of online retail, instant gratification ...

By Lorenzo Ruiz Castro|2025-07-30T11:46:22+08:00July 11th, 2025|Outsourcing Strategies|Comments Off

Inbound Support Services: The Key to Higher Customer Satisfaction

Outsourced customer support services help businesses deliver fast and ...

By Lorenzo Ruiz Castro|2025-07-30T11:41:19+08:00July 10th, 2025|Outsourcing Strategies|Comments Off

The Future of Support Is Offshore: Why Customer Service Outsourcing in the Philippines Is Leading the Evolution

The future of customer service isn’t in-house — it’s ...

By Lorenzo Ruiz Castro|2025-07-30T11:30:47+08:00July 9th, 2025|Offshoring|Comments Off

Previous 242526 Next