Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Best Practices for Secure Back Office Outsourcing in Regulated Industries

In regulated sectors like healthcare, finance, insurance, and legal ...

By Lorenzo Ruiz Castro|2025-07-17T18:26:22+08:00July 6th, 2025|Outsourcing Strategies|Comments Off

Back Office Support Services vs. In-House Operations: What’s the Real Cost Difference?

Back-office functions are essential to every business—but because they’re ...

By Lorenzo Ruiz Castro|2025-07-29T17:10:28+08:00July 4th, 2025|Back Office Support, Outsourcing Strategies|Comments Off

Philippines’ Call Centers Navigate AI Impact on Jobs

The call center industry in the Philippines is going ...

By Lorenzo Ruiz Castro|2025-07-30T11:24:18+08:00July 3rd, 2025|Artificial Intelligence and Machine Learning Solutions|Comments Off

Previous 262728 Next