Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

The SaaS Customer Support Playbook: Why Outsourcing to the Philippines Powers Scalable Growth

SaaS customers today expect nothing less than instant, 24/7, ...

By Lorenzo Ruiz Castro|2025-11-06T13:53:29+08:00October 26th, 2025|Industry Knowledge, Offshoring|Comments Off

5 Powerful Reasons Why E-Commerce Brands Outsource Live Chat Support Services to the Philippines

In the fast-paced world of online shopping, speed and ...

By Lorenzo Ruiz Castro|2025-10-21T13:12:49+08:00October 21st, 2025|Industry Knowledge, Offshoring|Comments Off

From First Call to Final Checkout: How an Order Taking Call Center in the Philippines Drives Conversions

Picture this: A hungry customer calls a restaurant, eager ...

By Lorenzo Ruiz Castro|2025-10-20T18:07:13+08:00October 20th, 2025|Offshoring, Outsourcing Strategies|Comments Off

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