Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

The Emotional Toll No One Talks About: How the Philippines Builds Resilient Content Moderation Outsourcing Teams

Content moderators see the internet for what it really ...

By Lorenzo Ruiz Castro|2025-11-27T10:39:56+08:00November 30th, 2025|Content Moderation, Industry Knowledge, Offshoring|Comments Off

Risks and Challenges of Outsourcing in Supply Chain Management

Outsourcing in supply chain management has become a standard ...

By Lorenzo Ruiz Castro|2025-12-14T11:12:01+08:00November 28th, 2025|E-commerce Outsourcing|Comments Off

Inside the Mindset of Filipino Agents: How Philippines Call Center Services Use Emotional Intelligence as a Business Advantage

Emotional intelligence is the quiet power behind the Philippines’ ...

By Lorenzo Ruiz Castro|2025-11-25T17:47:03+08:00November 23rd, 2025|Customer Experience, Offshoring|Comments Off

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