Support is our Superpower! Free consultation here and save up to 50% labor cost | US Toll free: 415-651-7494 | Outsource with Confidence

Support is our Superpower! Free consultation here and save up to 50% labor cost | US Toll free: 415-651-7494 | Outsource with Confidence

Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Customer Success vs. Customer Experience: Rethinking NPS, CSAT, and the Metrics That Truly Matter for CX Success in 2025

An NPS of 80 won’t save you if your ...

By Lorenzo Ruiz Castro|2026-04-29T16:01:20+08:00May 26th, 2025|Outsourcing Strategies|Comments Off

7 Essential Logistics Functions You Should Be Outsourcing Right Now

As supply chain disruptions, rising fuel prices, and labor ...

By Lorenzo Ruiz Castro|2025-07-29T13:53:37+08:00May 17th, 2025|Outsourcing Strategies|Comments Off

The Impact of the Trump Administration on SMEs: Role of Marketing Outsourcing for Startups and SMEs

New policies. Old pressures. Same question: how can SMEs ...

By Lorenzo Ruiz Castro|2026-02-03T15:36:14+08:00April 20th, 2025|Outsourcing Strategies|Comments Off

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