Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Call Center Outsourcing Colombia: How Nearshore Support Helps Brands Deliver Omnichannel Support at Scale

Customer expectations are evolving fast. Today’s buyer wants speed, ...

By Lorenzo Ruiz Castro|2025-12-31T00:39:59+08:00December 4th, 2025|Customer Experience, Nearshoring|Comments Off

The Real Costs Behind Overseas Outsourcing (And Why Businesses Still Choose It)

Many companies now review their expenses with more care, ...

By Lorenzo Ruiz Castro|2025-12-05T10:43:53+08:00November 30th, 2025|Business Process Outsourcing|Comments Off

The Emotional Toll No One Talks About: How the Philippines Builds Resilient Content Moderation Outsourcing Teams

Content moderators see the internet for what it really ...

By Lorenzo Ruiz Castro|2025-11-27T10:39:56+08:00November 30th, 2025|Content Moderation, Industry Knowledge, Offshoring|Comments Off

Previous 456 Next