Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Risks and Challenges of Outsourcing in Supply Chain Management

Outsourcing in supply chain management has become a standard ...

By Lorenzo Ruiz Castro|2025-12-14T11:12:01+08:00November 28th, 2025|E-commerce Outsourcing|Comments Off

Inside the Mindset of Filipino Agents: How Philippines Call Center Services Use Emotional Intelligence as a Business Advantage

Emotional intelligence is the quiet power behind the Philippines’ ...

By Lorenzo Ruiz Castro|2025-11-25T17:47:03+08:00November 23rd, 2025|Customer Experience, Offshoring|Comments Off

Customer Service Outsourcing Solutions Built for Scale: How Offshore Teams Keep Brands Agile

In today’s “always-on” economy, agility isn’t a luxury—it’s survival. ...

By Lorenzo Ruiz Castro|2025-11-13T15:51:52+08:00November 15th, 2025|Customer Experience, Offshoring, Outsourcing Strategies|Comments Off

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