Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Empathy and Excellence: The Role of Filipino Talent in Transforming Customer Experience Outsourcing

Customer expectations are no longer defined solely by quick ...

By Lorenzo Ruiz Castro|2025-10-20T16:45:30+08:00October 15th, 2025|Offshoring|Comments Off

Unlocking a Stronger US-Colombia Partnership Through Nearshoring

Business partnerships between the United States and Colombia are ...

By Lorenzo Ruiz Castro|2025-10-08T11:35:12+08:00October 12th, 2025|Colombian Nearshoring|Comments Off

Thinking of Outsourcing? Why Outsource to the Philippines Works

Business leaders often look for practical ways to reduce ...

By Lorenzo Ruiz Castro|2025-10-08T11:29:23+08:00October 10th, 2025|Outsourced Call Center Services|Comments Off

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