Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Why It’s Important to Calculate Cost Per Call Before You Outsource

Every customer service operation comes with a cost. But ...

By Lorenzo Ruiz Castro|2025-08-28T10:08:20+08:00August 28th, 2025|Business Process Outsourcing|Comments Off

Skilled, Scalable, and Service-Oriented: How the Philippines Delivers Offshore Outsourcing Benefits Across Industries

For years, the Philippines has been known as the ...

By Lorenzo Ruiz Castro|2025-08-26T20:22:27+08:00August 26th, 2025|Industry Knowledge, Offshoring|Comments Off

Improving Sales and Follow-Ups With an Outgoing Call Center

Reaching the right people at the right time can ...

By Lorenzo Ruiz Castro|2025-09-12T12:07:57+08:00August 22nd, 2025|Customer Experience|Comments Off

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