Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

Declining Global Developer Rates Amid AI Adoption

The global market for software development is changing quickly. ...

By Lorenzo Ruiz Castro|2025-10-28T11:31:47+08:00October 28th, 2025|Outsourcing Strategies|Comments Off

The SaaS Customer Support Playbook: Why Outsourcing to the Philippines Powers Scalable Growth

SaaS customers today expect nothing less than instant, 24/7, ...

By Lorenzo Ruiz Castro|2025-11-06T13:53:29+08:00October 26th, 2025|Industry Knowledge, Offshoring|Comments Off

5 Powerful Reasons Why E-Commerce Brands Outsource Live Chat Support Services to the Philippines

In the fast-paced world of online shopping, speed and ...

By Lorenzo Ruiz Castro|2025-10-21T13:12:49+08:00October 21st, 2025|Industry Knowledge, Offshoring|Comments Off

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