Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

The Hidden Heroes of Customer Service Week: Outsourced Teams Driving Customer Loyalty

Customer Service Week 2025 is an opportunity to pause ...

By Lorenzo Ruiz Castro|2025-10-08T11:11:14+08:00October 6th, 2025|Customer Experience|Comments Off

Cost of Telemarketing Services Explained for Businesses

Telemarketing remains one of the most direct ways for ...

By Lorenzo Ruiz Castro|2025-10-03T11:13:53+08:00October 4th, 2025|Telemarketing|Comments Off

Spanish Customer Support Remote Solutions Through Outsourcing

Businesses are expanding into new markets where Spanish-speaking customers ...

By Lorenzo Ruiz Castro|2025-10-02T15:42:03+08:00October 2nd, 2025|Multilingual Support|Comments Off

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