Lorenzo Ruiz Castro

About Lorenzo Ruiz Castro

Enzo has 14 years of experience in the BPO industry as a training and operations leader. His involvement in managing large-scale headcounts and start-ups made him an authority in process training and development. With a genuine passion for developing talent, Enzo believes that empowered people are crucial to clients’ success.

From First Call to Final Checkout: How an Order Taking Call Center in the Philippines Drives Conversions

Picture this: A hungry customer calls a restaurant, eager ...

By Lorenzo Ruiz Castro|2025-10-20T18:07:13+08:00October 20th, 2025|Offshoring, Outsourcing Strategies|Comments Off

Nearshore Staff Augmentation Explained: Talent, Costs, and Advantages

Expanding a company often means balancing costs, talent needs, ...

By Lorenzo Ruiz Castro|2025-10-20T16:46:10+08:00October 20th, 2025|Nearshoring|Comments Off

Empathy and Excellence: The Role of Filipino Talent in Transforming Customer Experience Outsourcing

Customer expectations are no longer defined solely by quick ...

By Lorenzo Ruiz Castro|2025-10-20T16:45:30+08:00October 15th, 2025|Offshoring|Comments Off

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