Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

What the Best Companies for Customer Experience Are Doing Right (and How an Offshore Team Can Help You Get It Done)

Why do some companies consistently deliver standout customer experiences ...

By Hannah Krisha Tongco|2025-11-04T13:43:12+08:00November 3rd, 2025|Customer Experience, Offshoring|Comments Off

The Four-Day Workweek Debate in the U.S.: Why Offshore Teams in the Philippines Keep Businesses Running 24/7

The four-day workweek continues to divide opinions in the ...

By Hannah Krisha Tongco|2025-10-28T15:54:44+08:00October 28th, 2025|Industry Knowledge, Offshoring|Comments Off

‘Tis the Retail Season: Your Guide to Building a 24/7 E-Commerce Holiday Desk in the Philippines

The holiday season is the make-or-break period for e-commerce ...

By Hannah Krisha Tongco|2025-11-06T12:59:16+08:00October 27th, 2025|Industry Knowledge, Offshoring|Comments Off