Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Employer of Record Explained: When It Makes Sense and When It Doesn’t

For many U.S. companies exploring global hiring, the employer ...

By Hannah Krisha Tongco|2026-01-26T16:54:04+08:00January 26th, 2026|Outsourcing Strategies|Comments Off

The Rise of Nearshore Cloud Talent: Why More Tech Startups Choose Colombia for Cloud Management Outsourcing

Cloud adoption has become a core requirement for tech ...

By Hannah Krisha Tongco|2026-01-22T13:23:15+08:00January 20th, 2026|Ahead of the Curve Trends, Industry Knowledge, Nearshoring|Comments Off

Rethinking Loyalty: Modern Customer Service Retention Strategies Through Offshore Teams

Customer loyalty looks different today. Buyers switch faster. Expectations ...

By Hannah Krisha Tongco|2026-01-21T14:52:14+08:00January 19th, 2026|Customer Experience, Offshoring|Comments Off