Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

The Hidden Power of SaaS Customer Relationship Management in Driving User Adoption

Strong adoption determines whether a SaaS platform becomes a ...

By Hannah Krisha Tongco|2026-01-07T10:58:31+08:00January 6th, 2026|Customer Experience, Outsourcing Strategies|Comments Off

How an Email Support Outsourcing Service Integrates With Chat, Phone, and Social CX Models

Strong customer experience depends on consistency across every channel. ...

By Hannah Krisha Tongco|2025-12-29T12:07:49+08:00December 29th, 2025|Customer Experience, Outsourcing Strategies|Comments Off

The Christmas CX Blueprint: What Shoppers Expect and How Contact Center Philippines Outsourcing Delivers It

Holiday shopping is no longer about the chaos of ...

By Hannah Krisha Tongco|2025-12-23T17:05:49+08:00December 25th, 2025|Customer Experience, Offshoring|Comments Off