Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

No Tricks, Just Treats: How Filipino Agents Turn Customer Service Horror Stories Into Triumphant Tales

Every brand has its share of customer service horror ...

By Hannah Krisha Tongco|2025-10-09T11:34:57+08:00October 9th, 2025|Customer Experience, Human Interest, Offshoring|Comments Off

Is AI Ending Entry-Level Jobs? Here’s How BPO Companies in the Philippines Open Doors for New Graduates

AI is no longer just a buzzword; it’s actively ...

By Hannah Krisha Tongco|2025-09-25T12:08:17+08:00September 28th, 2025|Human Interest, Offshoring|Comments Off

Offshore and Nearshore Remote AI Jobs: The Future of Tech Work in a Borderless World

The rise of artificial intelligence is transforming more than ...

By Hannah Krisha Tongco|2025-09-24T18:02:19+08:00September 24th, 2025|Ahead of the Curve Trends, Industry Knowledge|Comments Off