Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Future of Work 2026 Forecast: AI, Skills-First, Hybrid Teams & More

As the world steps into 2026, the workplace is ...

By Hannah Krisha Tongco|2025-11-10T13:57:45+08:00November 7th, 2025|Ahead of the Curve Trends|Comments Off

Saying “Thank You” at Scale: Human Touch in Outsourced CX During the Thanksgiving Holiday

The Thanksgiving season reminds brands that gratitude goes beyond ...

By Hannah Krisha Tongco|2025-11-07T12:35:30+08:00November 6th, 2025|Customer Experience|Comments Off

What the Best Companies for Customer Experience Are Doing Right (and How an Offshore Team Can Help You Get It Done)

Why do some companies consistently deliver standout customer experiences ...

By Hannah Krisha Tongco|2025-11-04T13:43:12+08:00November 3rd, 2025|Customer Experience, Offshoring|Comments Off

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