Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

The Christmas CX Blueprint: What Shoppers Expect and How Contact Center Philippines Outsourcing Delivers It

Holiday shopping is no longer about the chaos of ...

By Hannah Krisha Tongco|2025-12-23T17:05:49+08:00December 25th, 2025|Customer Experience, Offshoring|Comments Off

Why Offshore vs Nearshore Outsourcing Isn’t a Binary Choice—Hybrid Models Are Winning

For years, the outsourcing conversation has been dominated by ...

By Hannah Krisha Tongco|2025-12-17T16:29:17+08:00December 16th, 2025|Nearshoring, Offshoring, Outsourcing Strategies|Comments Off

The Science of Satisfaction: What Companies With Great Customer Service Know About Buyer Psychology

Customer experience has come a long way from the ...

By Hannah Krisha Tongco|2025-12-12T11:15:30+08:00December 14th, 2025|Customer Experience|Comments Off

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