Hannah Krisha Tongco

About Hannah Krisha Tongco

As a Psychology graduate, Hannah is passionate about people-first content that appeals to the audience’s thoughts and emotions. She keeps up with the latest workplace trends, developments in AI, the Metaverse, and other technological disruptions that may shape the future of the BPO industry.

Managing Flash Sales, Returns, and Refunds: How Offshore Retail Customer Support Creates a Seamless Shopping Experience

Every second counts during flash sales, and every response ...

By Hannah Krisha Tongco|2025-11-18T10:57:11+08:00November 18th, 2025|Industry Knowledge, Offshoring|Comments Off

Future of Work 2026 Forecast: AI, Skills-First, Hybrid Teams & More

As the world steps into 2026, the workplace is ...

By Hannah Krisha Tongco|2025-11-10T13:57:45+08:00November 7th, 2025|Ahead of the Curve Trends|Comments Off

Saying “Thank You” at Scale: Human Touch in Outsourced CX During the Thanksgiving Holiday

The Thanksgiving season reminds brands that gratitude goes beyond ...

By Hannah Krisha Tongco|2025-11-07T12:35:30+08:00November 6th, 2025|Customer Experience|Comments Off

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